Manage your account online
Change your plan, pay your bill, and manage your account at any time by going to My T-Mobile.
Get in-person support
Find a T-Mobile store near you using our store locator. We’ll even give you driving directions!
Chat with a Customer Service specialist
Contact us through Live Chat and get quick and easy online answers to your questions.
Give us a call
Get in touch, free of charge:
- Just dial 611 from your T-Mobile phone or call 1-877-746-0909. Automated account help is available 24 hours a day, 7 days a week.
- Customer Service representatives are available 7 days a week from 3 a.m. to 10 p.m. PT.
- TTY service is available for the hearing and speech impaired by calling 1-877-296-1018, 7 days week from 5 a.m. to 10 p.m. PT.
Write us a letter
Send your questions and comments to:
T-Mobile Customer Relations
P.O. Box 37380
Albuquerque, NM 87176-7380
Note: Don’t send payments to this address. You can pay your bill online, by phone at 1-877-453-1304, or make a payment in person at a retail location near you.