Customer Service and support information

Find the support you need by visiting our Contact Us page, or find help below.

Manage your account online

Change your plan, pay your bill, and manage your account at any time by going to My T-Mobile.



Get in-person support

Find a T-Mobile store near you using our store locator. We’ll even give you driving directions!



Chat with a Customer Service specialist

Live Chat is a great way to get quick and easy online answers to your questions. Get Live Chat help through our Contact Us page.



Give us a call

Get in touch, free of charge:

  • Just dial 611 from your T-Mobile phone or call 1-877-746-0909. Automated account help is available 24 hours a day, 7 days a week.
  • Customer Service representatives are available 7 days a week from 3 a.m. to 10 p.m. PT.
  • TTY service is available for the hearing and speech impaired by calling 1-877-296-1018, 7 days week from 5 a.m. to 10 p.m. PT.



Write us a letter

Send your questions and comments to:

T-Mobile Customer Relations

P.O. Box 37380

Albuquerque, NM 87176-7380


Note: Don’t send payments to this address. Learn the various ways you can Pay your T-Mobile bill.