Find the support you need by visiting our Contact Us page, or find help below.
Manage your account online
Change your plan, pay your bill, and manage your account at any time by going to My T-Mobile.
Get in-person support
Find a T-Mobile store near you using our store locator. We’ll even give you driving directions!
Chat with a Customer Service specialist
Live Chat is a great way to get quick and easy online answers to your questions. Get Live Chat help through our Contact Us page.
Give us a call
Get in touch, free of charge:
- Just dial 611 from your T-Mobile phone or call 1-877-746-0909. Automated account help is available 24 hours a day, 7 days a week.
- Customer Service representatives are available 7 days a week from 3 a.m. to 10 p.m. PT.
- TTY service is available for the hearing and speech impaired by calling 1-877-296-1018, 7 days week from 5 a.m. to 10 p.m. PT.
Write us a letter
Send your questions and comments to:
T-Mobile Customer Relations
P.O. Box 37380
Albuquerque, NM 87176-7380
Note: Don’t send payments to this address. You can pay your bill online, by phone at 1-877-453-1304, or make a payment in person at a retail location near you.