Email links show as text: HTC One S

Understanding the Issue

Symptoms

 

  • Emails hyperlinks show as text
  • Tapping link text does not open the link

 

This issue may affect AOL, Hotmail and Yahoo email accounts but this may also affect other smaller email providers.

 

htc+email+1.JPG

 

Help & How to

Resolution steps

 

To fix the email link access issue, follow these steps:

 

  1. Update to the latest software version.
  2. Tap Menu.
  3. Tap Settings.
  4. Tap Sync, Send & Receive.
  5. Change Mail size limit to Maximum Size.
  6. If the problem continues, check the Play Store for an email app for your email provider. For example, the Yahoo Mail app for a yahoo account.