Email links show as text: HTC One S

    Understanding the Issue

    Symptoms

     

    • Emails hyperlinks show as text
    • Tapping link text does not open the link

     

    This issue may affect AOL, Hotmail and Yahoo email accounts but this may also affect other smaller email providers.

     

    htc+email+1.JPG

     

    Help & How to

    Resolution steps

     

    To fix the email link access issue, follow these steps:

     

    1. Update to the latest software version.
    2. Tap Menu.
    3. Tap Settings.
    4. Tap Sync, Send & Receive.
    5. Change Mail size limit to Maximum Size.
    6. If the problem continues, check the Play Store for an email app for your email provider. For example, the Yahoo Mail app for a yahoo account.