Device crash or restart with Google Maps: HTC Sensation 4G

Understanding the Issue



  • When using maps or navigation, device crashes or restarts


What happens and why


A previous version of Google Maps currently causes a conflict with the HTC Sensation 4G, which can result in the device software crashing, freezing, or restarting while using Maps or Navigation.



Help & How to

What to expect

The device will continue to crash with the previous Maps version, so you need to install Map app updates to improve performance.


Resolution steps

To update Maps to improve the problems, follow these steps:


  1. Open the Play Store.
  2. Touch Menu.
  3. Touch My Apps.
  4. Touch Google Maps.
  5. Touch the Update button.