Device crash or restart with Google Maps: HTC Sensation 4G

    Understanding the Issue

    Symptoms

     

    • When using maps or navigation, device crashes or restarts

     

    What happens and why

     

    A previous version of Google Maps currently causes a conflict with the HTC Sensation 4G, which can result in the device software crashing, freezing, or restarting while using Maps or Navigation.

     

     

    Help & How to

    What to expect

    The device will continue to crash with the previous Maps version, so you need to install Map app updates to improve performance.

     

    Resolution steps

    To update Maps to improve the problems, follow these steps:

     

    1. Open the Play Store.
    2. Touch Menu.
    3. Touch My Apps.
    4. Touch Google Maps.
    5. Touch the Update button.

     

    DOC-46626