I have a CellSpot Router (which I love), and recently connected a Western Digital My Book 500GB USB hard drive to it, and enabled DLNA and FTP sharing on the drive through the router's setup menu.
Everything works great, until the router gets powered down, and powers up again with the USB drive connected. I am then unable to log into the internet (connect to the WAN, I believe is the correct term). I get a wifi signal, and it shows to be connected to the Internet, but I can never get Internet access via either a PC connected to the router by Ethernet cable, or through a phone, tablet or laptop connected wirelessly.
If I unplug the USB drive and restart the CellSpot router, then I get internet access again. And once the router reboots, I can plug the drive back into the USB 2.0 connector, and it works fine, until the router is powered down again. Then the only way to get Internet access again is to unplug the USB drive, restart the router, and then plug the USB drive back in. If I do this, both the drive and the internet access again work fine.
I am using Centurylink DSL, with an Actiontec Q1000 router, with the Q1000 in bridged mode. So the Cellspot router is handling the WAN login, NAT and DHCP server functions. But it is almost acting like it is not logging into the WAN when the USB drive is attached.
Any ideas on how to go about solving this problem?
Hey rdsherwood so great to hear you're getting such great use out of our amazing CellSpot Router! Sounds like with the way you're using it in this instance, you might be best served reaching out to Asus directly: ASUS USA SUPPORT
Be sure to keep us in the loop!
I did talk to ASUS. They ran through some troubleshooting suggestions, none of which fixed the problem. So they suggested I talk to T-Mobile about getting a replacement router.
I will contact your customer support.
Some of the advanced features on the TM-AC1900 can be a bit of a bear to get right. I have a HP DJ-940c printer on my USB 2.0 port and a 3 TB HD on the USB 3.0 port and acting as a DLNA server. Getting that HD working had me pulling my hair out. If you read back through some of the posts on this forum, you'll see what some of us have been learning.
T-Mobile will only support you on the basic, out-of-the-box, functionality of the router. The ASUS site is of some help but not a lot. All I can say is "Good Luck!"
Thanks for your reply.
I have my 500GB USB hard drive connected to the USB 2.0 port acting as a DLNA server, and it works great. The only catch, if the router is power-cycled, it will connect to the internet, but won't do the PPOE login. So when that happens, in order to get conencted to the internet again, I have to unplug the USB cable to the hard drive, power cycle the router again, and once it comes up, plug the hard drive USB cable into the router again. Then everything us happy until the next power-down.
ASUS's solution is to replace the router. But I don't really think it is a problem with my router, I suspect it is a firmware problem in the way in which it interacts with the Western Digital hard drive. Since there is a work-around and I don't power down the router very often, I'm hesitant to replace it.
I'm real curious if anyone else has run into this problem, or if I'm the only lucky one.
What version of the firmware do you have? There are threads here about issues updating to the most recent version.
Is that the latest version? I've clicked the "update firmware" button in the router and it always says it is up to date. But nowhere can I find what the current version is, or a place to download the firmware files to manually update it.
Cellspot router firmware update information
That shows a lower number than the one you provided.
I wonder if that's slightly out of date or something
Assuming they number logically, I would think mine is more current, and their documentation is out of date.
Is there anywhere that these files can be downloaded? Their documentation (https://support.t-mobile.com/docs/DOC-14950#howto1) refers to uploading the file, but nowhere can I find where it can be downloaded.
Hey there! This is Jason from T-Force. If you follow the steps to update your firmware as outlined in https://support.t-mobile.com/docs/DOC-11074#subhead1 this will ensure that you absolutely have the latest version.
If you are interested in the solution that Asus provided to you, we can absolutely assist you in getting a replacement router.
Thanks so much for posting in our support community.
You can find all the ways to reach out to us here:
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