I was watching a youtube video on my phone while my phone still had over 50% battery and it randomly shut off. I tried turning it back on but it didnt work. I've tried charging it, plugging the USB into my laptop, holding the home and power button multiple times, but the screen has just stayed black. My phone has randomly turned off a few times before but it always turns back on, it has now been about 4 hours since my phone has turned off and I don't know what to do.
Oh no! I'm to hear that this happened to your device. I know that it's been a little while since you posted this. Were you able to get your device turned back on? If you're still running into this, please reach out to us on Facebook or Twitter Contact Us so we can jump right in.
It's been over 36 hours since our last comment so we are now marking this post as assumed answered. You can continue to post, and other community users may respond, but if you would like assistance from T-Mobile or T-Force, please create a new discussion.
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