A throw-back to the '50s? It could be a benefit for people with limited mobility but it's not very efficient. Same reason doctors stopped making house calls: one patient/customer per hour vs four for the same pay.
Not much of it. They probably will give you a time window of
when they're going to be there like the cable companies and show up late.
Pretty much able to do everything on the web site now - next gen. prob. wont need cust care at all
just a shameless ploy for points