I'm not sure when this problem started, but when my girlfriend (on Verizon using a Moto X 2014) sends me a text with a bunch of emojis in it I get "ḏÂ" at the beginning with a couple emojis afterward and I never get the first part of the text. She's sent me screenshots showing the full message and it's clearly not the same message I'm getting. She also does not have this problem with anyone else and nor do I, but I don't text anyone else with Verizon and she doesn't text anyone else with T-Mobile that we know of.
This problem is not exclusive to the iPhone either. I have a Moto X 2014 Pure Edition purchased from Motorola and a Nexus 6 purchased through T-Mobile that have the same issue.
I have done a factory reset on all 3 phones, I have tried a factory reset on her phone, I have checked APN settings and I've tried other text apps and have had no luck.
Any help would be greatly appreciated!
Thanks for the post! It looks like we need to file a ticket since you have tried using multiple phones. Can you reach out to us on Facebook or via @tmobilehelp on Twitter to get that done for you?
Hello! It's been more than 36 hours since our last comment so we are now marking this post as assumed answered. You can continue to post, and other community users may respond, but if you would like assistance from T-Mobile or T-Force please create a new discussion.
This has been happening to me for over a year. It occurs when a Verizon user sends a text message with at least one emoji. I've made multiple calls about this and have been reassured that it's being fixed, only to have it happen again immediately.
T-mobile, have you considered contacting Verizon and working together to get this really resolved? This is an embarrassing issue which is being blamed upon your service, NOT Verizon's, by both sides. If it's Verizon's issue, they should fix it so you don't get this bad rap.
I appreciate the offer, but I don't have Twitter or Facebook and I'd rather not sign up with them just to get help with my phone. Besides, it seems to me like it would be a network issue and have nothing to do with my phone. Never-the-less, I'm over it. I just asked her to stop sending me texts with emojis in them.
Sorry, I've been busy with work. The problem is not solved. I just had the same issue yesterday. As I told tmo_keith_m, though, I've asked my girlfriend to stop sending me texts with emojis.
I am having this exact same issue using a brand new recently released T-Moble issue Microsoft Lumia 640 (and this issue also occurred on my HTC 8x that I previously used) with two of my friends who have Verizon. Sometimes their messages will contain emojis and sometimes their messages will not but in either case most of the time when I get messages from these two friends I end up getting a "ḏÂ" in the beginning of my message followed by a small snippet of their actual message. I have called T-Mobile support and they suggested that I obtain a new SIM card to see if this helps solve the issue, unfortunately this did not resolve my problem. Aside from this suggestion T-Mobile support has been unable to offer any other solutions. I am at a loss as to what to do at this point, is there anything else that can be done? Is there anyone on this online community that has a fix for this very troublesome issue? It has gotten to the point where conversing with these people (which I do so on a frequent basis) is so difficult that maybe the only solution is to switch networks. I beseech you T-Mobile support, help user2576 and myself find a solution to this problem!
I called T-Mobile tech support and they had the same suggestions and none of them worked for me either. Because I use text messages as my primary form of communication for work and personal this was real issue for me.
As much as I hate to say it I had no other choice but to leave for another network. I have no other complaints about T-Mobile what so ever. They have always had great customer service and has solved every other issue I have ever had.
I hope they fix this issue for the others that are experiencing it, but unfortunately it might be out of their hands if Verizon doesn't want help with fixing the issue.
Good luck with everything!
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