I switched from Verizon to Tmobile for their unlimited data and text family plan. I am using my Verizon Note 3 and I've been trying to set up my voicemail, but it's been nothing but frustrating. Verizon was not this complicating. Any ideas? Thanks

     

      All replies

      • tmo_lauren

        Hey there!

         

        What problems are you running into setting up your VM? We'd be happy to assist! These may also help How to use voicemail Voicemail issues

         

        -Lauren

          • e2k

            Re: Verizon phone on TMobile network VOICEMAIL FAIL!

            Call #793# to reset your voicemail password to the last 4 digits of your phone #. Then call 123 to access & set up your voicemail. If it indicates that you don't have a voicemail box, then it has not been set up on T-Mobile's side. In that case, call 611 & they will create your voicemail box.

            • Calling 123 and entering 10 digit number however recording states voicemail/number not valid 

               

              Sent from Yahoo Mail on Android

               

              From:"tmo_lauren" <no-reply@t-mobile.com>

              Date:Sun, Jun 14, 2015 at 9:21 AM

              Subject:[Non T-Mobile] - Verizon phone on TMobile network VOICEMAIL FAIL!

               

                                                                                            

               

                                                                                                                                                                                                     T-Mobile Support Community

               

                                                       

               

              Verizon phone on TMobile network VOICEMAIL FAIL!

               

              created by tmo_lauren in Non T-Mobile - View the full discussion

               

              Hey there!

               

               

               

              What problems are you running into setting up your VM? We'd be happy to assist! These may also help How to use voicemail Voicemail issues

               

               

               

              -Lauren

               

                    

               

              Reply to this message by replying to this email -or- go to the message on T-Mobile Support

               

                    

               

              Start a new discussion in Non T-Mobile by email or at T-Mobile Support

               

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                • e2k

                  Re: Verizon phone on TMobile network VOICEMAIL FAIL!

                  Like I said before:

                   

                  If it indicates that you don't have a voicemail box, then it has not been set up on T-Mobile's side. In that case, call 611 & they will create your voicemail box.

                  • geno2733

                    Sounds like T-Mobile didn't set your number up properly.

                      • e2k

                        Re: Verizon phone on TMobile network VOICEMAIL FAIL!

                        Yep. It's not uncommon.

                          • Sent from Yahoo Mail on Android

                             

                            From:"e2k" <no-reply@t-mobile.com>

                            Date:Mon, Jun 15, 2015 at 12:32 PM

                            Subject:[Non T-Mobile] - Verizon phone on TMobile network VOICEMAIL FAIL!

                             

                                                                                                          

                             

                                                                                                                                                                                                                   T-Mobile Support Community

                             

                                                                     

                             

                            Verizon phone on TMobile network VOICEMAIL FAIL!

                             

                            created by e2k in Non T-Mobile - View the full discussion

                             

                            Yep. It's not uncommon.

                             

                                  

                             

                            Reply to this message by replying to this email -or- go to the message on T-Mobile Support

                             

                                  

                             

                            Start a new discussion in Non T-Mobile by email or at T-Mobile Support

                             

                                 Not interested in these emails anymore, or want to change how often they come? Update your email preferences.

                              • e2k

                                Re: Verizon phone on TMobile network VOICEMAIL FAIL!

                                clizarde wrote:

                                 

                                Sent from Yahoo Mail on Android

                                 

                                From:"e2k" <no-reply@t-mobile.com>

                                Date:Mon, Jun 15, 2015 at 12:32 PM

                                Subject:[Non T-Mobile] - Verizon phone on TMobile network VOICEMAIL FAIL!

                                 

                                                                                                             

                                 

                                                                                                                                                                                                                       T-Mobile Support Community

                                 

                                                                        

                                 

                                Verizon phone on TMobile network VOICEMAIL FAIL!

                                 

                                created by e2k in Non T-Mobile - View the full discussion

                                 

                                Yep. It's not uncommon.

                                 

                                     

                                 

                                Reply to this message by replying to this email -or- go to the message on T-Mobile Support

                                 

                                     

                                 

                                Start a new discussion in Non T-Mobile by email or at T-Mobile Support

                                 

                                     Not interested in these emails anymore, or want to change how often they come? Update your email preferences.

                                 

                                All that, but nothing to say?

                              • Contacted TMOBILE and that was the problem apparently when I switched over voice mailbox was never created for my line

                                 

                                Sent from Yahoo Mail on Android

                                 

                                From:"e2k" <no-reply@t-mobile.com>

                                Date:Mon, Jun 15, 2015 at 12:32 PM

                                Subject:[Non T-Mobile] - Verizon phone on TMobile network VOICEMAIL FAIL!

                                 

                                                                                                              

                                 

                                                                                                                                                                                                                       T-Mobile Support Community

                                 

                                                                         

                                 

                                Verizon phone on TMobile network VOICEMAIL FAIL!

                                 

                                created by e2k in Non T-Mobile - View the full discussion

                                 

                                Yep. It's not uncommon.

                                 

                                      

                                 

                                Reply to this message by replying to this email -or- go to the message on T-Mobile Support

                                 

                                      

                                 

                                Start a new discussion in Non T-Mobile by email or at T-Mobile Support

                                 

                                     Not interested in these emails anymore, or want to change how often they come? Update your email preferences.

                        • geno2733

                          VM for T-Mobile is on its own server (hence why you have to call an out-of-town number to access it). The phone itself shouldn't have anything to do with being unable to setup voicemail.. Maybe whoever set your account up did something wrong?

                          • Yes problem was resolved when calling T-mobile customer support. Rep was supper helpful at setup in min. Thank you for your help all