I bought an ASUS Zenphone 2 and signed up for the $30 plan. I have no data reception at my home, not even able to text. I have used Verizon, Boost and Virgin Mobile in the past. While reception was not good on any of the networks, I was always able to text and talk if I moved to the front of the house. With this phone and the $30 plan I get nothing. I am trying to determine if the problem us the phone or the service. I can get a new phone, but I'm afraid I'll spend $50 to activate it, and still have no service. So my question us, does T-Mobile restrict access to their network for the $30 plan. I ask because Straightalk, does in fact have areas of no re-election because they don't rent space from the Verizon Towers in some areas. Verizon subscribers have service, Straight talk subscribers don't. I would happy to hear from anyone with a similar experience, or a suggested solution. Many thanks.
If you're in an area covered by T-Mobile towers, there are no restrictions of being able to connect to T-Mobile towers (there may be prioritization happening, but most people won't really notice this)
If you're in a roaming area, there are restrictions. Prepaid plans aren't privy to all the roaming agreements the postpaid plans get.
T-Mobile’s 4G Network | Check Your Coverage | T-Mobile Blazing Fast 4G Coverage -- What does the coverage map say you should get? It's really just an estimate (some areas are apparently grossly overstated), but can give an idea as to whether or not you might should get coverage. Sites like Sensorly and Root Metrics may give better information as it's real information, not estimates.
Manage your T-Mobile account