My router is currently in a state where it will not allow any of the wirelessly connected devices to access the Internet. I was able to verify that the router itself does indeed have connectivity to the outside by pinging via the network tools in the admin interface. Power cycling does not help.
I ran into this same problem a week or two ago and was only able to resolve it by factory resetting the router.
Is this a known issue or do I potentially have a defective router?
I am currently using my old router.
Here is my firmware version if it helps. I believe this is the latest based on what I've read elsewhere in these forums.
I did another factory reset and the router is once again functional. This time I made a backup of the settings and applied them again after the restore instead of setting up everything from scratch. Things continued to work after reapplying the old settings. So my settings don't appear to be the cause. At least not in the short term.
It is now happening again. Router can ping things on the wan side, clients connected to the router can not. Rebooting doesn't help. Doing a factory reset every few days is not practical.
Since nobody else has replied I'm guessing I may just have a faulty router.
Called support. They are shipping me a replacement.
So glad you were able to give us a call and get this taken care of!
We're marking this post answered. You can continue to post, and other community users may respond, but if you would like assistance from T-Mobile or T-Force please create a new discussion.
I've seen the same thing twice now.Router can see the net, connected deivces (including those via network cable) can not see the internet.Reset to factory defaults did not help, so I was sent a new router.
This just happened again to the replacement router, which I've only had for a couple of months.Reset to factory defaults resulted in a bricked router. Completely non-functional.Now I get to contact support again and get Yet Another router sent. (Luckily I had a spare - because one of my other TM-AC1900's failed about 6 weeks ago, and I hadn't had time to install it in the other building yet.
These sure don't seem to be reliable. 3 dead routers in 3 months is NOT a good record.
I find the same thing. After reboot, go to the routers 'Port Mapping' page. I find that if I have anything there then it goes into the state you describe.
Port Mappings are pretty essential though. I have also found that 'pressing' Apply on the port mapping screen, when it is in this state, will once again allow clients to connect. I don't make any further changes, just press 'Apply'.
The most annoying thing though, is if the router gets rebooted for any reason, then it goes back into this state until I go and hit 'Apply' again.
I finally got a factory reset to work, and set the router up again (with port forwarding).Tested, all working.So I unplugged the power to it, and plugged it back in.Now it's back to the state of the Internet not being available to anything other than the tools menu on the router.This is a MAJOR BUG with this router.
Just got off the phone with ASUS (whom TMobile transferred me to.)
Yes, it is a Firmware problem, and T-Mobile has to provide the Firmware upgrade.
Now if we can just get T-Mobile to actually provide the upgrade.
Yes, this is a major problem. If the power goes out or there's a reset when I'm not around, then internet connection is hosed and none of my family can use it until I get back and go to the router admin page.
This didn't happen on the original firmware I had when I got the router, it is a regression.
The T-Mobile specialist states above that this thread is no longer watched by them. So I have logged a new issue here: Cannot access the internet after configuring port forwarding
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