They have been an absolute horror show. I went into one of their stores to unlock the phone after changing carriers. Despite buying the phone directly from them last September, they could not find a record of it and made me show proof that I bought it and paid for it. After I showed them the receipt, they told me it would take 24 hours to research it and then would take up to a week to get the unlock code. I have not heard anything now for 3 days. Everything about my experience with them has been inept and underhanded.
Have you used it with t-mobile service?
You need to to be approved for unlock.
yes, for 6 months
They did tell you it may take a week and you said it's only been 3 days so you may
want to give it a little more time.
Out of curiosity did you have a prepaid or monthly plan?
They told me they would respond within 24 hours and then take up to a week to get me the unlock key. Other carriers take hours not up to a week. I was on a monthly plan.
If it's a monthly prepaid plan you need to have an account for a year
or $100 in refills to receive the code plus the account must not be canceled
but if it's a postpaid plan it's 40 days.
Unlock your mobile wireless device
are you with t-mobile?
This is a user to user forum with some Tmobile participation.
If you want to get in contact with them using social media would be the
best and fastest way.
Retrieving data ...