7 Replies Latest reply: Mar 29, 2015 9:05 AM by gramps28 RSS

    t-mobile will not unlock my iphone6 despite it being paid in full

      They have been an absolute horror show.  I went into one of their stores to unlock the phone after changing carriers.  Despite buying the phone directly from them last September, they could not find a record of it and made me show proof that I bought it and paid for it.  After I showed them the receipt, they told me it would take 24 hours to research it and then would take up to a week to get the unlock code.  I have not heard anything now for 3 days.  Everything about my experience with them has been inept and underhanded.