Getting unlock code from T-mobile, why it is so hard?

    This morning I contacted T-mobile support to get unlock code. There is no place to request via web so I must call via phone. After many transfer call to specialist to others, I also provide my IMEI number of my device but they refuse to support. They say because I can not provide phone number associated with my device. Even I give the IMEi for they check and they get me back with the answers:"there is no record data of your IMEI". They told me to contact Microsoft. of course in this case Microsoft will refuse because when I check info extra it was Manufacturer name RM-917_nam_usa_100 and Mobile Operator TMO-US.

    I also check my IMEI via Check if Your Phone is Eligible for the T-Mobile 4G Network | IMEI Status Check it says


    Congratulations! Your device is ready for use. Select one of the SIM cards on the previous page to get started.


    I know it just says my device is working OK with T-mobile SIM, not other operators. But what a funny when your specialist check my IMEI and said there is no record.


    I don't want to compare you with others but with AT&T, even I'm not an AT&T user, I can get unlock code quickly and easily via website AT&T Wireless Consumer Device Unlock Request f my device is eligible. They have option Non-AT&T Mobility customer and I also get my email


    Thank you for contacting AT&T about unlocking your mobile device.

    Your unlock request number is: 201xxxxxxx

    Please confirm your request here  within the next 24 hours, or it will be canceled.

    If we have further questions or instructions, we'll contact you by email.

    Questions? Please call 800.331.0500, or dial 611 from your AT&T wireless phone.

    You may also check the status of your request by visiting AT&T's Device Unlock Status Portal.



    As many customer requst and hoping T-mobile developing, I only have two reccomend for T-mobile doing as AT&T. I konw you are two different company and you two have different policies but I think request unlock code is an easy step for customer who want to unlock their device if the device is eligible. We want to unlock our device, not unlock user or contract of T-mobile. I waiting for improvement of T-mobile in developing and making it easier to customer. Hope T-mobile will continue develop and provide excellent service to more customers.




      All replies

      • I'm not a T-mobile user and I'm not an AT&T user, too. I just get my T-mobile from my friend and AT&T device belongs to my girlfriend. Just request unlock code this morning and I have 2 diffirences from 2 operators.

        • One more thing: My T-mobile is working properly. When insert SIM it requires unlock code. Without SIM, I can use it as a normal phone via Wifi, install, update as normal phone.

          • Here is result I got from ATT&T, jut 3 hours after I visit their site


            IMEI Number


            03-26-2015 12:42:38 AM   




            Congratulations! Here are your unlock instructions:

            Your unlock code is 7599xxxxxxxxxxxxxxxx


            I want to send image but I can anot ttach it. T-mobile, what's wrong with it? Does it neccessary I must be the owner or not?


            I want to state it clear that the device must unlock if it is elegible to do this. What is the fraud here? No thing.

            When the contract is paid full, you have to unlock its sim card, no matter who own it. If it is stolen, the owner will report and you have authorize to lock the whole phone. If it is not paid full, you have authorized to refuse the request of unlock code. But it is paid full, you only need IMEI to check and get respond to unlock code request . What is the mean of owner account or SIM number owner here? No meaning. Not neccessary.


            Thank you very much for reading and listening from your belove customers. Please give me a better solution for this. It must beeter than ask me to contact Microsoft or contact owner. All required information here is IMEI and you can check it is elegible to provide unlock code or not depends on IMEI. That's simple.


              • gramps28

                The person requesting the code must have a Tmobile account associated with the phone.


                Unlock your mobile wireless device


                Unlock requirements

                We provide mobile device unlock codes free of charge within two business days (or provides further information about timing) for eligible devices.


                Device eligibility is determined as follows:

                • The device must be a T-Mobile device.
                • The device must not be reported as lost, stolen or blocked to T-Mobile.
                • The account associated with the device must be in good standing.
                • You have requested no more than 2 mobile device unlock codes per line of service in the last 12 months.
                • The device must satisfy all the Postpaid or Pay in Advance (Prepaid) Unlocking terms outlined below.
                • You may need a non-T-Mobile and non-MetroPCS SIM card to insert in the phone.