6 Replies Latest reply: Feb 15, 2015 7:35 AM by tforce_maxwell RSS

    Obtaining iPhone 6 unlock code for deactivate prepaid account

      Hello

       

      I previously had an account with T-Mobile that  was prepaid and used a iPhone 6 that was locked to T-Mobile which has since been deactivated, this account had more than enough to meet the rules for obtaining an unlock code for a prepaid account. When calling in to obtain an unlock code for the phone, however, I was told it wasn’t possible due to the inactive account. My question is what can I do at this point? Can I reactive the account at T-Mobile to get the unlock code? Do I have to open another one and redo everything again despite already qualifying for the unlock with my old account?

       

      I’m somewhat frustrated that despite having an established account and history of being a customer I wasn’t really given steps to follow to resolve this problem.