I previously had an account with T-Mobile that was prepaid and used a iPhone 6 that was locked to T-Mobile which has since been deactivated, this account had more than enough to meet the rules for obtaining an unlock code for a prepaid account. When calling in to obtain an unlock code for the phone, however, I was told it wasn’t possible due to the inactive account. My question is what can I do at this point? Can I reactive the account at T-Mobile to get the unlock code? Do I have to open another one and redo everything again despite already qualifying for the unlock with my old account?
I’m somewhat frustrated that despite having an established account and history of being a customer I wasn’t really given steps to follow to resolve this problem.
As stated in the unlock requirements:
The device has been active on the T-Mobile network for more than 1 year on the requesting line.
If the device has been active for less than 1 year on the requesting line, the Pay in Advance account associated with the device must have had more than $25 in refills for basic phones or $100 in refills for smartphones or tablet since device first use date.
The account must not be canceled and in good standing.
T-Mobile may request proof of purchase or additional information in its discretion and certain other exceptions may apply.
So the answer is that you have to reactivate your account, and fund the account with at least $100 in refills in order to qualify.
If I'm reactivating an existing account that had those conditions, would I still need to fund the account with an extra $100 when they can check the history and verify that I had met the conditions? That's not very customer friendly
Out of curiosity was the phone used on the Tmobile network in the last
7 days? This is one of the unwritten requirements.
Yes! Which is why I'm trying to get this resolved someway ASAP, since I think it's hard (impossible?) for TMobile to pull the log/history after 7 days of inactive service
Try contacting Tforce through social media and they may be able
to help you get it faster.
If you haven't had a chance to reach out to us here at T-Force, I've sent you a Private Message with instructions on how to do so. Looking forward to hearing from you!
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