2 Replies Latest reply: Jan 11, 2015 1:38 AM by e2k RSS

    Can I get an tmobile phone unlocked if I am not a tmobile customer, I bought the phone from a tmobile customer

      would like to get my Iphone 6 unlocked but not a tmobile customer

        • 1. Re: Can I get an tmobile phone unlocked if I am not a tmobile customer, I bought the phone from a tmobile customer
          e2k

          T-Mobile's policy does is not entirely clear (at least to me) on this issue. Have a look...

           

          Device eligibility is determined as follows:

          • The device must be a T-Mobile device.
          • The device must not be reported as lost, stolen or blocked to T-Mobile.
          • The account associated with the device must be in good standing.
          • You have requested no more than 2 mobile device unlock codes per line of service in the last 12 months.
          • The device must satisfy all the Postpaid or Pay in Advance (Prepaid) Unlocking terms outlined below.

           

          Unlock Eligibility for Monthly Phones and Tablets

          • The device must have been active on the T-Mobile network for at least 40 days on the requesting line.
          • If the device is financed using T-Mobile’s Equipment Installment Plan (EIP), all payments must be satisfied and the device must be paid in full.
          • If the device is on an account that is under a service contract term, at least 18 consecutive monthly payments must have been made or the account has migrated to Simple Choice no contract rate plan.
          • If the device is associated with a canceled account, the account balance must be zero, including all pending charges
          • T-Mobile may request proof of purchase or additional information in its discretion and certain other exceptions may apply.

           

          Unlock Eligibility for Pay in Advance (Prepaid) Phones and Tablets

          • The device has been active on the T-Mobile network for more than 1 year on the requesting line.
          • If the device has been active for less than 1 year on the requesting line, the Pay in Advance account associated with the device must have had more than $25 in refills for basic phones or $100 in refills for smartphones or tablet since device first use date.
          • The account must not be canceled and in good standing.
          • T-Mobile may request proof of purchase or additional information in its discretion and certain other exceptions may apply.

           

          I suggest calling Customer Service at 877.453.1304, and explaining your situation. If you have any documentation related to the history of the phone's service on T-Mobile and your subsequent purchase of it from the first owner, offer to submit it straightaway, as it may help.

          • 2. Re: Can I get an tmobile phone unlocked if I am not a tmobile customer, I bought the phone from a tmobile customer
            gramps28

            If you are not a customer Tmobile won't issue you an

            unlock code since the phone needs to meet the requirements.

             

            Only the account holder can request the unlock code so the person

            who sold you the phone needed to request the code and meet the requirements before they sold

            it to you. The phone also needs to show usage within the last 7 days on the Tmobile network before

            requesting a code also.