I travel a lot. So, I was looking for another carrier that would give me great coverage and unlimited data. ATT promised unlimited data, but they always seemed to cap my speeds, which did not make sense to me. Aside from that, their insurance carrier sent me defective phones and they did not remedy all issues I mentioned. It seemed like customer service levels dropped considerably, resulting in losing a lmg term customer. I was reviewing other carriers andI was intrigued by T-Mobile's unlimited 4G LTE data/talk/text offers and no contract policy. So, I reviewed the main coverage areas I would need to use my phone. T-Mobile's online coverage maps looked great for zip codes of interest (08902, 12084, 12144, and etc). So, I switched to T-Mobile. Now, I realize I may not be getting the premium service thos tv commercials show and based on coverage maps. This was the last thing I expected based on what I researched.
Two areas, zip codes 12084 and 12144 were shown to have great coverage on. However, this does not seem to be the case based on actual use. I am getting dropped calls, folks are telling me they called and couldn't reach me, some stores I go into and try to make calls or use facetime I get no bars/service, even at home at times i get 2 bars. This happens on both my Iphone 6s'. Crazy thing is that, for the same scenarios when with ATT, I never encountered such issues. I restarted my phones, did everything it seems, but T-Mobile services are giving me issues.
Aside from that, I got a higher military discounted monthly rate with ATT, then with T-Mobile it seems. This is based on the rates reps informed me I would get, but it doesn't seem to be the case.
But If I am paying for services advertised and shown to be great on coverage areas, I would expect to get great service, rightfully so. I spoke with reps on phone and they tell me two different things regarding my T-mobile plan. Seems like some reps need proper training.
Again, the performance of the network is making me regret my decision of leaving my last carrier.
1-For now, does anyone know how a person can boost their signals (both 4g LTE and for call reception? Is there anything that can be done?
2-Is T-Mobile able to address my concerns and able to satisfy a new customer? Can forum T-Mobile reps assist versus phone reps?
I don't think there's much that can be done with regard to spotty coverage. You can report the areas you are having connectivity issues with to Customer Service. If a lot of people complain about those same areas, they may add some new cell sites.
You might also want to call Customer Service and ask to speak with the advanced technical department. They can tell you where the cell sites are located in any particular area, and what frequencies are in use on those cell sites. It may be that your area has not yet been refarmed to 1900 MHz, which might involve adding more cell sites in your area as well as upgrading existing sites.
It just aggrevates me that based on the maps it didnt happen. So now my options are to influence the business team at T Mobile to add sites in my area? I really hope they do something about it though. Quite a lot of folks I know are now cautious of switching. No one want to lose contact, have dropped calls, lack of 4g, especially government and military folks who need to stay connected as their careers depend on it.
People think its a good deal based on whats offered, but dont realize how service area may not work, even if shown to do so. The entire offer does not work properly as advertised for now, but i am hoping tmobile does something.
What about optional 4g boosters? Do they work? Especially in the home?
This question wasnt answered by any tmobile reps but it was somehow marked as assumed answered? how did that happen? id still like to keep it open for responses?
The booster has worked for some individuals and there is absolutely no harm in giving it a try
Secondly - for some parts of your travel - have you looked into WiFi calling - sorry making a suggestion not knowing what phone you have
I have an iPhone 6 Plus with WiFi calling turned on and it works remarkably well for me at least
i got two Iphone 6's and was hoping to fully utilize them without issues with carrier. How would we turn on wifi calling? Is there an option for that in the phone itself?
you can get the 4G booster from T-Mobile but those won't be moving with you everywhere!!! you can have then at home or work but won't work on the go, the other thing are your iPhones from T-Mobile? do you ever receive LTE?
My phones are tmobile phones purchased from tmobile. is the 4g booster expensive? I do recieve LTE at times but at times it becomes just E . I dont know whats up with that. I am still waiting for T mobile reps to chime in?
they are quite expensive about 600$ but T-Mobile used to provide signal boosters ( CEL-FI ) to customers on post paid plans if they meet the criteria, I am not sure if they still do it, try to call the customer service and find out
have you tried the WI-FI calling?
Yes - go into settings -- Phone -- scroll to calls and toggle WiFi calling to on
You will need to update your home address for the 911 service but then you should be good to go
Let us know if you have problems
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