My iPhone 6 frequently and randomly drops the WiFi signal. It usually reconnects again automatically, but then it often fails to also automatically turn WiFi calling back on. Sometimes toggling Airplane mode off and on will do the trick, sometimes I have to reset all network settings to get it to work again. This happens on different networks and with different routers, and I've done a full factory reset of the phone, all to no avail. It also sometimes doesn't automatically connect to WiFi calling afte I've been out of range of my WiFi network and come back to it. Is anyone experiencing similar issues? Any ideas for solutions?
Thanks very much!
I'm having issues as well on my iPhone 6 plus. Once my phone connects to WiFi it takes a long time for the Wifi calling to be enabled. It takes about 5-10 min until I see the "T-Mobile Wi-Fi" logo. However there are times where the phone doesn't even so the WiFi calling logo at all. I'll have to manually turn the WiFi off and on in order for it to work, or I'll have to restart my phone. I've already reset my network settings on the iphone and I even did a factory restore.
I talked to TMo support yesterday and today. Yesterday they told me that the WiFi calling feature wasn't added to my line (which seemed odd since I've been making WiFi calls), but adding it didn't correct the problem. Today I talked to one of the Apple specialists at TMo who confirmed that this is a "known issue" for at least some iPhone users. He was very friendly, but couldn't offer any real solutions other than to try a TMo router, which I guess I'll try before either switching to an Android phone or a provider with better cell coverage. Sigh.
It's good know that they acknowledged it as a problem. I have the TMo router and it doesn't fix this issue. I'm guessing it could be an iOS issue?
I know this thread is about WiFi calling but is the phone holding the WiFi signal well or is even that an issue?
iOS: Troubleshooting Wi-Fi networks and connections - Apple Support
I've monitored it more closely the last few days and the issue seems to be WiFi calling, not WiFi in general. The phone stays connected to WiFi, but the calling option disappears and often won't come back unless I reset network settings, make phone forget my network and reconnect by entering the password, shutting phone down, etc.
I too am having this issue. I was even on the line with CS and it dropped wifi calling and went to LTE mid call and dropped the call. I tried calling back but it wouldn't connect to wifi calling. I have tried restoring twice, resetting network settings 4 times and nothing seems to stick.
Apple support suggests that I do a factory reset but then DON'T restore from back-up and also don't log into iCloud, but test the phone in its "bare" state to see whether the problem persists. That should help diagnose it. I won't have time to do this in the next 2 weeks but plan to do it after I return from vacation.
One more thing: what sometimes helps me get WiFi calling back is to make phone forget my WiFi network and then add it again as if it were the first time. I hope this works as a temp fix for you!
forgetting the network and then adding it back seems to work but i really don't want to start a fresh restore. I guess I'll try it when i have the time and patience to do so.
So I've actually did a fresh restore and set up as new. The first few hours it did well but it lost wifi calling and it's dropping periodically. Not sure what to do anymore.
Contact Apple support with that info - supposedly it'll help them diagnose whether it's a hardware or software problem. Did you make sure not to restore from backup, nor sign in to cloud during your test phase?
I just switched to TMobile from AT&T on my unlocked iPhone 6, and this is really bad. I have one bar at home and 80% of calls don't ring my phone which stays connected to my WiFi anywhere in the house.
It will connect to wifi calling then disconnect and then basically the wifi calling is totally useless.
Afraid I am headed back to AT&T....this seems to be like a known iPhone 6 / TMobile issue....
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