i am here in Switzerland, roaming on the Swisscom network and unable to receive SMS. I did get the text notification from T-mobile that I have unlimited texting with my global coverage. I also am able to receive SMS, MMS and send MMS. any assistance is greatly appreciated.
crud, I just realized I wrote the wrong title and text (I blame the jet lag). Revised
i am unable to send SMS While roaming. I can recieve SMS and MMS and I can send MMS, but I can' send SMS.
Can you send iMessage?
Yes, I am able to use iMessage with wifi, but the friend I'm needing to communicate with doesn't have an iPhone, so hence the need for SMS.
Presuming SMS is enabled on the phone - what happens when you try?
When I do try I get the red exclamation point and "not delivered" message.
So - when you send the iMessage - are you in a WiFi zone or able to do it over the cellular signal?
I just checked, I'm only able to send iMessage when I have Wifi
That is where the problem is - you are probably not getting an active cellular signal period - what does it say in the top left corner where it usually shows the carrier name?
Also try Settings --> Carrier --> Turn off auto selection and see what populates in there
You may have to wait a couple three minutes for names to appear
It says Swisscom, with three out five dots lit up. I had switched the carrier thru the settings, carrier option, but those options gave no service signal
We’re just checking in with you. Do you still need assistance from us? We definitely want to make sure your phone is working properly, especially while you're internationally roaming!
The fastest way to contact us directly is by sending us a quick PM on Facebook or mentioning us on Twitter using @TMobileHelp. We will respond as quickly as we can!
I do still need assistance. I'm still here in Switzerland roaming on Swisscom and unable to send text messages to my friends
We would like to look into this with you, ceseeber! I am sending you an private message with instructions on how to contact us. You can find your inbox here: https://support.t-mobile.com/inbox. Thank you!
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