I Have a iPhone 6 from the Apple Store that is locked to Tmobile. How do I get it unlocked. When I called the tech from Tmobile said he can see it is an Apple Device no money is owed but because it is from the store and not from Tmobile it cannot be unlocked. When I do factory reset via iTunes it will not unlock either.
Hi mahalathomas! We can assist with unlocking T-Mobile branded devices that meet the requirements outlined on this page: Unlock your mobile wireless device
If you are eligible, you can reach out to us! Contact Us
If your iPhone is not T-Mobile branded, you can certainly reach out to the manufacturer to check out your other options!
My husband and I were banned from ever contacting you company for any
customer service. We do still have an active account we pay for but we are
not allowed to contact customer service.
The phone I had was unlawfully locked by your company verizon and I did
contact your company and have this resolved.
Thanks for your untimely reply.
Not sure how you mean it was unlawfully locked.
You should still be able to write a letter to corporate address on their contact page even if you are not allowed to call them.
But from everything I have seen it can not be unlocked through the Apple program.
No all apple phones are unlocked directly from the store.
When you put your tmobile sim in any phone it will lock that phone to
tmobile. That is against the law because the devicd was not purchased from
tmobile nor did it have any association with tmobile.
They unlocked the device for free within 2 hours. After trying to extort us
for months to unlock a phone they had no record of being ever sold or being
a tmobile phone.
We wrote that address as well as the Attorney Generals office of Washington
has wrote that address. We received no response. They are charging us for a
device we returned months ago. Amongst $288.88 they also stole from our
account so now they are silent. They take our bill payments and ignore our
letters and we cannot call them.
The attorney general is currently helping us out with this issue. We just
pay our bills on time and we are just waiting for some resolve.
We sent both letters certified mail so we have receipt that they have the
Apple managers were the people who also stated what tmobile had done was
unlawful as well as verizon. Why do you think thry call themselves the
"uncarrier" they want to break the rules. All of them. Even at the cost of
Some of that sounds like there is something fishy going on.
But with the lock they are not locked at the store or when you put a SIM card in. They come from the manufacturer locked or not.
Our local Apple store sold both ones locked to different carriers and ones that weren't locked. A customer was there the same time I was looking at the phones that the store sold him one that was locked but was supposed to be a unlocked model. That might have been the same thing that happened here.
Yup as soon as you put that tmobile sim in it will lock the device then you
will have to fight with tmobile to unlock a phone that was not theres to
I tweeted the president john legere when they told me they were waving my
$288.88 down payment. A week later i got a letter saying to cease and
desist contact that i somehow cohersed them into waiving the down payment
and i just paid $438.27 to keep my account active.
We sent them certified letters im actually sending another today because im
still being billed for an LG F3 every month that they received 3 months ago.
Hopefully they respond to this letter because when we call they abruptly
hang up after reading off the address we have to write to.
I have spent many sleepless nights over tmobile. Its been a nightmarish 6
months with them.
I've got to agree with theartiszan here. AFAIK, phones are manufactured as either locked or unlocked. Placing a SIM card in the phone and attempting to authenticate on a network should do nothing, except possibly prompt you for an unlock code if the phone is already locked. Sounds like you were sold a locked phone when you were supposed to receive an unlocked phone.
A relative of mine recently bough an unsubsidized iPhone 6 from the Apple store. It was specifically sold as being unlocked (although no one has placed a non T-Mobile SIM in the phone to actually test this). If they had bought a subsidized phone (such as with AT&T), it most certainly would have been locked. Out of curiosity, I'll put an AT&T SIM card in it the next time I visit, and see what happens.
I'd take a look at your original sales receipt/paperwork from the Apple store, or see if they can retrieve it for you. Look closely to see if it was sold as unlocked. If so, Apple should be the ones to unlock it.
If you had a down payment on it then you were sold a t-mobile version that would be locked to that network appropriately.
The unlocked model you must buy from Apple completely full cost and outright.
The store sold you a locked one.
No the down payment was for a phone from tmobile purchased from tmobile not
a device from the apple store. The apple store does not carry locked
The phone came from apple the device profile was originally verizon once
the tmobile sim was in the device there profile locked the phone.
Yes their sims lock your device. Contact apple they will explain it in its
entirety how this works.
Tmobile will just lie to you then hang up.
Once a phone is unlocked Tmobile or AT&T cannot lock
another carriers phone.
I've used plenty of unlocked phones from other carriers and never
had one relocked after using a Tmobile sim.
This was a verizon phone their sim did lock the device profile. Ask apple.
They can explain it better.
Looks like this is an Apple problem caused by upgrading to IOS8.
They're just pushing the blame on someone else.
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