I just got my iPhone today in the mail, and when I turned it on while setting it up it said T-mobile on the upper left hand corner but when I try to call or go on the internet its not going through. When I call it brings me to the tmobile customer service line
it should not be happening
Do you think I have to wait a certain amount of time for it to fully activate? Or should this not be happening period?
It is best to check with their customer service
Hi, You need to make sure the sim card is in. If you are already a T-Mobile customer you need to switch it from your old phone to the new on.
Your SIM card needs to be activated or you need to replace it with a previous nano SIM. Walk into a store if at all possible - or call customer service from another phone as they will need your current SIM card number.
Hello amrm_ddabj! We apologized for the delayed response! This sounds like your sim card needs to be activated. Please Contact Us to assist further. Thanks!
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