2 Replies Latest reply: Oct 20, 2014 8:12 AM by jessica.kemnitz RSS

    Order status?

      For the past two days, I've seen this on the iPhone status checker. I ordered an iPhone 6, 64gb space gray on October 1. Are other people seeing this? Should I be concerned?



      Order Number: ****



      Your order information hasn’t been uploaded to this tool yet. Please check back tomorrow, as we update this information every evening.



      Thank you!

        • 1. Re: Order status?



          The online systems for T Mobile are slow to update in my experience.

          You may want to - if you have the order number

          1. Call T-Mobile support and confirm

          2. Call 800.672.5390 and check

          3. Sign up for UPS MyChoice for free and you can configure that to send you texts or emails when a package is on its way to you

          4. There are times when you can get information on My.t-mobile.com if you already have access to it - the order status is on the right hand side top corner.

          • 2. Re: Order status?

            Thanks.  Sadly, I think it only meant that tmobile-admin were pushing back my ship date.