1. My USB 3.0 external hard drive does not seem to be connecting at 3.0 speed.
The drive light is white when accessed with 2.0.
Blue when connecting at 3.0
It lit up blue the very first time i connected the drive, but later changed to white. I have reset the router.
(yes, it is plugged into the 3.0 slot on router)
Drive us 1TB Toshiba Canvio.
2. Is ASUS AiCloud supported on this router?
It seems this may be missing several features the standard ASUS routers have.
When running the ASUS AiCloud app on android, it can't find a router.
Wi-Fi CellSpot™ Router overview says it's a USB 2.0 port, not a 3.0 port.
Some features aren't included. This is probably one of them. There's no mention of it in the documentation.
Please, someone that has and knows the router do reply.
the router clearly has two USB ports on it: 2.0 & 3.0.
You are looking at a table called "Technical Requirements" on the link you provided. Nothing to do with features on the router itself.
I have the router, although I have not used it yet -- just got it yesterday.
Both the doc that comes with the router and the label on the relevant port on the back of the router refer to USB 3.0.
As to features, there are some -- including AICloud -- that are discussed in the ASUS RT-AC68U User Guide that are not mentioned in the CellSpot Router User Guide.
More generally I can confirm, based on the source code for the Merlin variant of the RT-AC68U router, that there are functionality differences in the CellSpot as compared with the RT-AC68U.
I am getting conflicting information. I can't connect to the AiCloud and called ASUS. According to ASUS support, T-Mobile has their own version of AiCloud, which does not make sense, as it is not the 'cloud service 'is router and the USB drive. The only services is the DDSN, which seem to connect to [userid].asuscomm.com.
I'm going to try to call TMobile support. Which I have little hope as the WIFI feature have not been working properly yet. And the router is shipped with QOS disable.
Hi eturk, thanks for posting! I can confirm that the specs do indicate the router is equip with 1 USB 3.0 port (for printer or HDD sharing), we would be glad to troubleshoot further, I've sent you a PM with next steps.
OK dumb question: You are using a USB 3.0 cable?
tforce_leah, I don't see a PM system on this site. Can you provide a link to find it?
The t-mo router looks similar to ASUS RT-AC68U. Reviewers have noted that the USB 3.0 port seems to be functioning at USB 2.0 speed. The first test is to plug in USB 3.0 drives that show with drive light what speed they are connecting at. Doing a speed test adds too many variables of software, network interface, etc.
Note just one example of users having this problem: http://forums.smallnetbuilder.com/showthread.php?t=13124
A user of RT-AC68U describes problem: http://www.amazon.com/review/R1XPDXZUEOTZV5/ref=cm_cr_pr_viewpnt#R1XPDXZUEOTZV5
Hopefully t-mo techs would actually test the router with a USB 3.0 drive and ensure they can get it to run at 3.0.
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Hi eturk, it's been over 36 hours since our last comment so we are now marking this post as assumed answered. You can continue to post, and other community users may respond, but if you would like assistance from T-Mobile or T-Force, please create a new discussion.
How is “no response yet” an answer?
Took me forever to fix but do the following to enable USB 3.0 support with your harddrive.
Login to the router.
Click "Wireless" under "Advanced Settings" then go to the "Professional" tab. Scroll down to "Reducing USB 3.0 interference" and choose disable. After doing this my USB 3.0 harddrive shows up fine on the USB 3.0 port. Hope it helps all.
I can't find that setting anywhere, much less under the Wireless settings.
Make sure you have the 2.4GHz band selected. I uploaded a video to YouTube showing you exactly where the setting is.
Ah! 2.4 GHz must be selected. Then the item shows up. Thanks! I'll try my USB 3.0 HD.
That is an insane place to put that setting!
Retrieving data ...