Ok i ordered my device on the 22nd and it was out of no where canceled and it shows on my credit report which took away points on my credit score.. smh so i ordered again finally after clearing my credit report.. ordered again on sept 26th and still nothing EIP done and all order is complete money was paid. and i get a 6 week back order ok fine i can deal with that... until i seen this :
annet784 Oct 4, 2014 7:45 AM (in response to unclespoon)
Ordered: 9/28 then canceled
Scheduled delivery 10/6 next day air
I had ground, but T-Mobile has switched it.
khoreya Oct 4, 2014 8:14 AM (in response to annet784)
This is a nightmare first they chage me $455 when my total was $155 so i
had to cancel that order again they didnt process the order order again
paid $288 for the 128gb gold 6 because it did not say it was on backorder
and gave me the option for Saturday delivery now Im being told 4-7 days I
would have never bought this one if it was on backorder too. And I still
dont have my money back for the other order that was not processed. Can
someone please respond to me.
jjgalvis47 Oct 4, 2014 8:21 AM (in response to tmo_rick)
"It really doesn't make any sense, but apparently my iPhone was shipped today.
Model ordered: iPhone 6 64GB Gold
TIme ordered: Wednesday 9/24 @ 3:02pm PST
Status: Shipped 10/03/2014 at 02:33:07 PM via UPS Next Day Air Saver; tracking number received.
Card charged: Early this morning (10/3)
Shipping Ordered: UPS Ground (but this doesn't matter since they said they're upgrading everyone).
WOW ARE YOU KIDDING! #TMOBILEGATE forget #bendgate. this is the worst service i have seen this is the second year this has happened i will def look for a better company to do business with. thanks t mobile
This is what is getting me. How does everyone not know you were going to be on back order. Even Apple told everyone that most orders will take 2-4 weeks to complete. Hell, the Apple store here in Portland still has a line down the block each morning to sell the couple they get each day.
As for the shipping, be glad they bombed it to air. Thats how they get it to you faster! I worked at the UPS in Louisville. That is their main hub. Its quicker by air anyways.
it seems like all orders on the 2nd went out that night I got mines
On Sunday, October 5, 2014, T-Mobile Support Community <
congrats.. t mobile has lost a customer. i will change provider. ill deal with a provider who wont pretend they are out of stock to get the extra money for customers who ordered later seems like a great way to make money. oh well.
its a different order to carriers than apple stores.. khoreya got his/hers (sorry i do not know the gender) ordered on oct 2nd. i do think september is before october. im glad that person got theirs but wheres the customers who have been waiting since september getting their devices?
@xtsworld they don't have a clue what the order status actually is. Mines
still says it will be delivered 10/7/2014 but i already have it. Also it
still shows on my tracking label it was delivered 20 miles away where I had
to go to try and retrieve my phone just to get home and find my $849 device
left on my doorstep. I filed a police report and everything. Even right now
it shows my phone was delivered to a completely different address 20 miles
away from mines. I would just cancel my order if it wasn't already
cancelled like my order from 9/27 was and good thing you weren't charged
$300 more than the total of your order like i was on my 9/12/2014 order.
Its just a nightmare. Really it is.
wow that happen last year to me they double billed me for the iphone 5s.. same thing they sent me 3 of them it took me till march of this year to get all of my money back.. so this yeah i ordered and it was another nightmare. i dont get it they are very sloppy with this roll out.. i mean its a FAIL.. if it werent for it being an apple device this company would loose alot of business due to being sloppy and poor sales reps. i mean they ruined my credit by having to check my credit 10 times what? how many times do you need to run my credit? i had to call the credit dept to have it removed they supposed to do a soft inq but it was counted as a hard inq.
Guy...everyone is out of stock. Even Apple.
ok then why are they shipping orders from oct 2nd? i mean i hear ya because thats what they told you but its not true .. no phone means none at all not a few out on oct and then none and more on oct 3rd and oh none left.. my point is someone was able to order oct 2nd get it on oct 5th in hand is b/s! i dont believe no one who answers the phones .. sorry you can believe it but i dont.
@xtsworld my phone was defective. I ordered on 10/2/2014 got it on
10/4/2014 that night my phone showed an overheating error then randomly cut
off. Apple did the diagnostic and they did not see that any of that
happened on the phone and deemed it defective told me to return it. This
nasty account specialist told me this is Apples fault. As if Apple shipped
me a $849 phone in just bubble wrap. No box a bubble wrap envelope and if
you track my device it shows it was delivered 20 miles away. When in fact
the UPS guy just left it on my doorstep. He also told me I had to return
the phone wait for a refund then order another one. I spoke back with Apple
they told me that was outrageous and I am getting a brand new one tomorrow
from the Apple Store. T-Mobile is really bad. I actually had a rep laugh at
me when I called and I told her thats horrible you would laugh at a
customer and I in fact have bipolar disease she responded "Well then you
are obviously just hearing things let me transfer you to an account
specialist". Mind you I called order support for a reason. They are the
only ones that deal with returns. I have had a very hard time with this
company. Good luck to the rest of you.
Hello xtsworld and fellow posters! We truly appreciate your feedback and are always looking for ways we can improve! We are working with Apple to get more shipments in as quickly as possible. You know have the ability to track your iPhone order status by logging into your T-Mobile account! Thank you again for the feedback!
Hello, it's been over 36 hours since our last comment so we are now marking this post as assumed answered. You can continue to post, and other community users may respond, but if you would like assistance from T-Mobile or T-Force, please create a new discussion.
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