Can anyone tell me why Customer Service wants me to pay over $500 to get an Asus cell spot from a 3rd party company!!
I called a few days before the release date to find out what I had to do to get an Asus Cellspot router when it came out. Spoke with several different representatives and got off the phone satisfied that I had all the information I needed to get one. The launch date happened to fall when I was moving, so I didn't get the chance to go to my local store to pick one up before the move... oh well just get one on the other side... fast forward a week... no local store carrying them, ok no biggie.. called customer service to get one ordered....
Spent over an hour on the phone with 5 different departments only to be told I can only purchase one through a 3rd party company's website for $575!!!!!
(When searching the web, and T-mobile's own support forums it is clear that full purchase for this device is $99)
Can anyone from T-mobile PLEASE PLEASE reach out an tell me how the heck I can get this device before I have to cancel my service from such poor reception at my new house!?!?
Are you looking for a router to help with WiFi calling or are you looking for something that picks up and strengthen T-Mobile service?
There are two different devices. The cellspot is just a router and is for WiFi calling. It won't help or change T-Mobile coverage. If you are looking for a cellular repeater that is a very didn't device and 575$ is what the repeater sells for.
This site tells you more about the different coverage solutions
I am looking for the router to help with wifi calling, I have had the signal booster before and that is not what i want. I very clearly explained that I wanted the new Asus Router Cellspot to Customer Service, who seemed to understand, because we discussed the options, yet all they could find in the material they had was to contact a 3rd party website http://www.cel-fi.com/ and said to call them to see if i could buy the router for $575!!
Cel-Fi is not the router.
It's the repeater.
That's why it's so expensive
I know that.... tell that to Customer service... they dont seem to know the difference in the products they have... everytime I call they have to look up the information and tell me they are reading the "material" they have on what I am asking for
Ok, unfortunately some of these reps they don't know the difference between the cellspot and Cel-Fi
try to call again and hopefully you will be able to talk to another rep. who knows the difference
I got mine for free since I ordered it early, but all what you need to do now is to put 25 $ deposit and you get them back when you return the router and even if you want to buy it it's 99$
How can i buy the cellspot router for $99. I'm reading multiple reports that prepaid customers can buy this device for $99 but when i tried to buy one at a local t-mobile store, the system won't let me check out. The sales rep says the button is greyed out in the system and there's nothing he can do.
Can you please clarify how prepaid customers can get one of these for $99 as claimed.
I am a post paid customer and ordered mine in store the very first day they were receiving orders, you need to have a wifi enabled phone they didn't ask me since my account shows what kind of phones I am having, i received the router in time, actually what I read online is every customer can get two of them and the amazing thing is postpaid customers can't buy them for the 99 dollars thing but prepaid guys can, now the issue of ordering them online or in store that is not working needs to be explained by tmobile, evidently nobody knows what's going on and they are not saying a word, may be it's out of stock for now and they don't want to have tons of back orders and customers fussing about not receiving them like the iPhone
You can buy one since you are a "postpaid" customer.
There seems to be a discrepancy between what T-mobile is advertising (or what websites are claiming) versus what is actually happening in their stores. That is if you are a "prepaid" (not postpaid) customer, you can't buy it for $99 as advertised. At least their system won't allow it for now. I went to another T-mobile store again and they told me prepaid customers are not qualified for the offer. As the store manager is aware, he can't sell them for $99 as many websites are claiming. He offered to sell it to me at $25 if i switch to their simple plan and become a postpaid customer, but then I would lose all my prepaid minutes that I currently have on my account. Now, maybe this is just T-mobile slowness and it will eventually be allowed for prepaid customers as all the websites are claiming, but at this time it is not available for prepaid customers... which is a bummer.
If there is a prepaid customer who has actually got one for $99 either online or through the T-mobile stores, maybe you can tell us how you got it and we can all use that a a reference when buying one.
We definitely want you to be able to get that router @email@example.com For Prepaid customers and Simple Choice postpaid (SCNC) customers who want a secondary device, we will be adding a number soon that they can call to order a router at full price. We apologize for the inconvenience, please keep an eye on Newsroom | T-Mobile Newsroom for more information.
That's not the experience we want you to have lilmomma0810 Are you still needing assistance with getting your router ordered? If so, please direct message us on Twitter or private message us on Facebook and we’ll assist you further.
Hello! It's been more than 36 hours since our last comment so we are now marking this post as assumed answered. You can continue to post, and other community users may respond, but if you would like assistance from T-Mobile or T-Force please create a new discussion.
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