Help. I had no trouble setting up the cellspot router with my Comcast modem / Blast service. I connected my Samsung Galaxy Lite phone just fine. I can get to the internet fine. My LAN behind the Cellspot router works fine. But I can't make a call out-- it says "dialing" then hangs up immediately and flashes up "congratulations, you've just made your first Internet call" or something like that. (It says it for all the attempts.) Also I can't get incoming calls--the phone never rings, and the person calling gets voicemail immediately. But I can send texts and they are received as expected. I get notifications of new voicemail, eventually. Some texts have come in, but the most recent one, replying to a text I sent (2 hours ago), definitely has not.
So basically the phone won't ring and I can't dial out completely. Texts are somewhat unpredictable. It's a brand new, hardly touched phone from my local T-Mobile store.
When I called the store yesterday, my sales rep went online and "verified my E911 address" [eventually...this after an hour of him trying to get a tech to help him]. Then that once I was able to call the store and the call went through. I figured the problem was fixed, but today, come to find out that's the only call I've been able to make.
mine works fine but I have Time Warner, but I know that Comcast are so sweet and have their own ideas, there's no telling if they block VOIP or whatever, did your phone work with a previous router you had? have you tried it with a different wifi?
the router has been really fine, but for a certain reason today it acted weird I don't know why it just stopped and I tried to reboot it, didn't help, it works then stops, so I rebooted the modem that took a long time to reboot I don't know if there was an issue from TWC side, it didn't help and it changed the ip address? I ended up resetting the router, it works fine so far
Would appear that the 2.4Ghz is defective on this brand-new, out-of-the-box T-Mobile router. I switched to 5Ghz, and all the backed up, undelivered messages came rolling in, plus I was able to call out.
Yes, the phone can/did connect to the internet fine via my previous LAN (Netgear) router, 2.4Ghz, prior to installing the T-Mobile Cellspot router. Never tried the 5Ghz on the regular router.
actually both bands work fine on my router but let me ask you this, have you performed a speed test to check the 2.4 GHZ speed, if it's much different than the 5 GHZ you might need to change the channel, especially if there's lots of other WI FIs around you, I did that
so where you able to make wi fi calling with your old router?
Actually, I did not try to make a call with my old router, believing that if I were able to, I wouldn't need the new router. Am I wrong? Is the only advantage to the T-Mobile router that it sends the ring signal, but dialing out is the same?
I had not considered 2.4Ghz bandwidth problems or channel overlaps. We live where there are only 2 routers "visible," mine, and my neighbor's (now 3, including my Cellspot). However, I do have other 2.4Ghz devices: notably, my other router! Perhaps the channels are set the same...I will check tomorrow.
I had a netgear before the cellspot, and I was able to make wifi calling as well, but the cellspot is faster it actually dials numbers faster than the cellular network, I always prefer to use the 5GHZ band since it's faster with minimal interference, when I did a speedtest on the cellspot, the 5 GHZ was fine, but the 2.4 had 15-20% less speed, I had the Genie application that comes with the netgear, so I checked the wifis around me and of course most of the people use channel 1,6 or 11, the cell spot comes with auto channel by default so I left the 5 GHZ as it is on auto but for the 2.4 I kept playing with the channels and the one that worked for me was channel 8 it gives me the same speed like the 5 GHZ, you can check that, and if your devices supports the 5 GHZ you better use it, if you still can't make wifi calls ou might need to try your phone on a different network preferably not a Comcast loll I don't trust nor like them
End Result. I took the router back. It just was terribly inconsistent, whether on 2.4Ghz or 5Ghz and no matter what channels I selected. Each time I would make a change, the router would work for 1 call or 1 set of incoming texts. Then, with the phone sitting in the same location, it would not work again--would not send a text, would hang up the call I tried to make.
Upon returning the router, T-Mobile told me that ed60, you are right--I should be able to make/receive calls through my Netgear router. Why, oh why didn't they say that before?
well this router is more powerful and sophisticated than my almost 3 years old netgear which wasn't the latest model when I bought it, it was a nice powerful router but the cellspot is nicer though, I have no clue why it didn't work for you, I am using it since I got it and it works fine except that one incident when I had to reset it, to be honest I don't know what happened nor why it happened, as I said it connects faster to the devices than my netgear, the 2.4 GHZ speed is faster on the cellspot in case I am not sitting near it, I get the same speed like the 5 GHZ while sitting in the upper level of the house which wasn't the case with the netgear, I dunno what to say, I am sorry it didn't work for you, hopefully you're being able to make clear wifi calls over your netgear router
ed60, you've been very kind and helpful, thank you.
Things just happen.
You're welcome i just wish you didn't give up so quick and returned the router we could have tried some more i love this kind of challenges, and normally it works for me with some patience, but hey everyone is different, you can still get another one
You know what else i have a feeling your issues are coming from Comcast, THEY ARE TERRIBLE, i pray to God everyday that they won't buy TWC they are not sweet themselves but considered angels in comparison
We're that the router didn't work out for you shouldbe Thank you for giving it a try. Our router is designed to prioritize WiFi calls over other traffic. ed60, thank you for being so helpful
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