I've set up my router and it works GREAT with my new iPhone 6, however it doesn't work with my laptop. It says "connected" but no internet. It'll work just fine if I plug the Ethernet cable directly from the router to my laptop, but it doesn't work when on WiFi. What happens is that it connects to the SSID network (I left it as the generic Cellspot 2.4Ghz), and it says "Connected," however there's no internet. Anybody know how I can fix this? I've reached out to Asus for support, and they suggest I upgrade the firmware on the router, but I have HAVE the latest firmware.
Thanks for any suggestions. (and PS, I'm aware that T-Mobile does not provide general support for the Asus router, I'm just hoping someone else had had a similar issue and knows how to fix it).
Hello! Our apologies for the delayed response. Is this still ongoing or were you able to find out what was causing your laptop to be unable to connect to the cellspot? If this is still ongoing, could we have you take a look at these troubleshooting steps? See:Wi-Fi CellSpot™ Router troubleshooting
If you have already tried these steps, or if this is still occurring afterwards, let us know and we will continue to see what we can do to assist! Thank you.
Hi, Joshua. Thanks for your reply. The answer is that it's kinda fixed. I had put the router's wireless setup as 5 Ghz, but only 2.4 Ghz will work for laptops. I corrected that and 1 of our laptops (mine) had no trouble connecting wirelessly, however my wife's laptop won't. We have to connect her laptop using an Ethernet cable to the router. We both have identical laptops, so I'm not sure what the issue is. We'd appreciate any help you can give. Thank you.
Now even my laptop won't connect unless via Ethernet cable. I am "connected" to the wireless network, but there's no internet. Guess I'll be going back to Asus support, which means 24 hours between replies. *sigh*
Are you saying that the 5Ghz band stopped working as well?
I am having the cell spot with no issues on both bands
Good for you, glad your network is working-mine isn't. I am allegedly connected to my cellspot router, even getting 72 Mbps, and bytes are flowing in both directions, yet all internet browsers say "no internet." Don't know what to do.
alright, let's play lol
first of all I would reset the router and let it detect the connection again and try to change the SSIDs names and passwords, well this will sound silly but you know we can make mistakes especially when you set one band in this router it will ask you if you want to copy it to the other band just give them unique names, don't play with any other settings for now
also change the login credentials to the router at least just the password. then try the router again,
when you set up the wireless part make sure to check the optimized to xbox thing on both bands
hopefully it will work for you, and let me know
Tried all that, reset router, wireless network names, passwords, still no joy. Still no internet. Thanks, anyway.
Hi layclerk! Have you been able to reach out to Asus for further assistance? Is it just your laptop? Do you have any other devices that are able to connect?
I haven't had time to contact them because my wife & I are on a short trip out of town. I am having difficulty with both of our laptops, but not with my iPhone or iPad. When I get home on Monday night I will try to contact Asus support again. It would be really helpful if there were specifc instructions regarding which frequency, channel, etc to use with the router. There's a whole host of settings for the router that don't seem to be covered by the setup instructions
I have a question are your laptops somehow old? if they only support G mode and you have setup the wireless mode to N only they won't work!!
No, both laptops were purchased in December 2013, so not even a year old. And we never had any trouble connecting to our previous router. The router is set to "Auto" mode, so not set to B, G, N, etc. It's supposed to be able to connect devices running on ANY Wifi protocol. Thanks.
It doesn't work with the wireless on my laptops, only wired. We gave up, and got a different router altogether. However, we are still using the T-Mobile Cellspot router, because it works PHENOMENALLY with my iPhone. I get incredible speeds with it, and we've chosen to use the new router with our laptops. Thanks.
Thanks for the update layclerk, reading through the posts I was hoping to see this end differently, nevertheless, glad to hear you found a workaround. I'd be curious to find out if any other laptops (not yet tested) that come into the household are able to connect through the Cell-Spot router, just to see if perhaps it's something to do with this specific router, we're always open to try replacements just to throw that out there.
Glad to hear the WiFi calling is a win!
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