Like many people, I waited up until 3am EST to pre-order online and use my "jump". Live everyone else, nothing worked. Twitter was abuzz to try again at 8am EST. Still no go. Finally CSR told me I had to go into the store to do this.
So I went in at 9:30 am, and was the first in line. The computers were down. I called back into the store today and the manager told me to come in and try again.
When I got there, she told me that T-Mobile said all JUMP customers who pre-ordered (I think by Sunday night) would be pushed to the front of the line. This means that JUMP members would get their phones before even the T-Mobile stores would get any to sell to customers.
I got my EIP form via email a few minutes later, "signed" it and that's that. Hopefully I will have the phone arrive on the 19th or just a few days after that.
What Date They Give You I Orderes Mine And Payed 1 Day Shipping And Say Arrives On The 20th And I Also Called Tmobile And They Said They Ship On The The Days It Released
Like you I had issues wording the phone on 9/12. Tried after I got home from work and still there were issues. Called Customer Service and they were having computer issues. I ordered on Saturday morning about 9AM, got the EIP via e-mail, signed and returned. I am excited about JUMP! customers getting priority, since we were having such a hard time placing orders online. I have a ship date of 9/19. Although it does say backordered, I think many of the pre-orders will say that until they ship.
Where does it say backordered on the order status page? My order status page only shows order placed
It Should Have Your Order Number And Next To That A Order Status... It Doesnt Tell You On The Email You Need To Log In To T-Mobile Account And It Should Look Like This
Order number : 000000000000 Order status : Backordered
Thank you for the reply.
Mine still says order placed.
Order date: 09/12/2014 at 04:10 AM PDT
However, I did call the customer service and the automated phone service told me it was backordered. When date and time did you place the order? alexavalos
when did you order becuase it seem like your going have to wait to get your phone
I ordered it on the 12th at 4 AM PST. @alexavalos
Thats really strange you should call and ask what happened did you get a estimate date you should receive the phone
@alexavalos I did speak directly to a CSR, and CSR said there is no estimate and my order will be shipped out on the 19th. I know AT&T and Verizon has already shipped some of the orders, but does T-Mobile ship on release date or earlier like other carriers?
Note the estimated delivery date is 9/18
@rodmunch I guess its a different order status page?
I'm checking it from t-mobile.com/orderstatus and it doesn't seem to be updating or because I'm a new customer?
@rodmunch I cant login to that page. Im a new customer switching from ATT
It could be because you're a new customer. If you're porting your number, they technically can't do it because you don't have your TMO phone active yet. If they are giving you a new number, again its not active yet.
Retrieving data ...