Hi, thank you for reaching out! Can you please confirm if you've tried charging it on alternate charges in the wall as well as USB, and if you've left it to charge on an alternate charger for at least 10 minutes before trying to boot it up? If so, can you also please try:
Press and hold both the Power and Volume Up key
In the Boot mode, use Volume Up key to navigate and select Normal Boot
Press the Volume Down key to select and reset the device
If this doesn't resolve the issue, if there is no physical or liquid damage, and it's fairly new, you are probably in warranty! Please Contact Us
Hello! It's been more than 36 hours since our last comment so we are now marking this post as assumed answered. You can continue to post, and other community users may respond, but if you would like assistance from T-Mobile or T-Force please create a new discussion.