All replies
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Re: MMS not being downloaded or sent on Galaxy S5
tforce_vanessa_s Apr 24, 2014 10:33 PM (in response to djmintifresh)- Member Since: Aug 20, 2012
Hey djmintifresh,
We definitely want to get this figured out! Our APN settings haven't changed, but there is specific information that needs to be programmed in order for MMS and data to work properly. If your phone is directly from T-Mobile, the APN settings will be automatically programmed in. If you think the settings may have changed, you can reset the APN connection back to the default by going to settings > wireless and networks > more settings > mobile networks > access point names > press menu, and choose reset to default. If your phone is unlocked, we've got the APN settings on our Community to program in the phone: T-Mobile internet & MMS APN settings.
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Re: MMS not being downloaded or sent on Galaxy S5
tforce_sean_l Apr 26, 2014 10:47 AM (in response to djmintifresh)- Member Since:
Hello, it's been over 36 hours since our last comment so we are now marking this post as assumed answered. You can continue to post, and other community users may respond, but if you would like assistance from T-Mobile or T-Force, please create a new discussion.
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Re: MMS not being downloaded or sent on Galaxy S5
jimc. May 13, 2014 8:44 AM (in response to tforce_sean_l)- Member Since:
I am also having this exact issue. MMS only works over cellular NW. Wiill not work when WIFI is connected. Send or Receive.
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Re: MMS not being downloaded or sent on Galaxy S5
f14scott May 9, 2014 2:11 PM (in response to djmintifresh)- Member Since:
This issue remains. I cannot send MMS messages with my SGS5 while WiFi Calling is enabled and running. When I turn off my WiFi, forcing the phone to retrograde to cellular service, the MMS sends.
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Re: MMS not being downloaded or sent on Galaxy S5
pegaso15 May 16, 2014 2:19 PM (in response to djmintifresh)- Member Since:
I am having the same problem. I bought mine directly from the tmo store and never works when I'm at home since I always connect to WiFi when at home.
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Re: MMS not being downloaded or sent on Galaxy S5
siphus007 May 22, 2014 4:55 PM (in response to pegaso15)- Member Since:
Are you guys using Hangouts for your texting? I've heard that Hangouts doesn't work with MMS over Wi-Fi but that's not verified at this point.
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Re: MMS not being downloaded or sent on Galaxy S5
jimc. May 22, 2014 5:03 PM (in response to siphus007)- Member Since:
I use go sms.
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Re: MMS not being downloaded or sent on Galaxy S5
siphus007 May 22, 2014 5:31 PM (in response to jimc.)- Member Since:
Ah, I'm almost positive that GoSMS doesn't work with MMS over wifi. Same with Handcent, and a variety of 3rd party apps. You have to use the normal Messaging app on the phone.
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Re: MMS not being downloaded or sent on Galaxy S5
jimc. May 23, 2014 3:24 PM (in response to siphus007)- Member Since:
worked perfectly on my S3. no issues.
Sent from my T-Mobile 4G LTE Device
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Re: MMS not being downloaded or sent on Galaxy S5
drpalak May 31, 2014 5:25 PM (in response to pegaso15)- Member Since:
I have the same issue with Galaxy s5. no MMS on wifi, while having wifi caling always on. I can only connect to wifi , as no 4G from t mobile here. I can barely get 2G, and MMS doesn't work on cellular network here either due to weak signal. it works on t-mobile 4G when I travel. I am not using Hangouts or other 3rd party SMS/MMS service. I called technical support and they have no answer. they reported this issue to MMSC team. if you get a fix, please share with us . thanks.
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Re: MMS not being downloaded or sent on Galaxy S5
jimc. Jun 1, 2014 6:20 AM (in response to drpalak)- Member Since:
No luck here yet.
Sent from my T-Mobile 4G LTE Device
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Re: MMS not being downloaded or sent on Galaxy S5
stevetjr Jun 2, 2014 4:41 AM (in response to jimc.)- Member Since: May 20, 2012
There was an update that was suppose to fix SMS/MMS issues but damaged (software) of the LTE radio so they pulled it. They sent a fix out this morning so will see how that goes
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Re: MMS not being downloaded or sent on Galaxy S5
drpalak Jun 2, 2014 3:36 PM (in response to stevetjr)- Member Since:
Fix out this morning ? Where can I find it? Clicking update software does not show any new software update. Please let us know if it is out there, how to obtain, and if it resolved mms issue or not.
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Re: MMS not being downloaded or sent on Galaxy S5
stevetjr Jun 2, 2014 4:22 PM (in response to drpalak)- Member Since: May 20, 2012
If you go to settings and about device you should have a choice to update
although sometimes OTA'S are staggered so the you would have to try Kies
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Re: MMS not being downloaded or sent on Galaxy S5
brieaton0215 Jun 2, 2014 9:12 AM (in response to djmintifresh)- Member Since:
I just bought the Galaxy s5 about 30 days ago. I have been on the phone with T-Mobile IT department for a total of 8 hours so far trouble shooting. I am currently paying over $100 for this service and STILL can not receive MMS messages and phone calls while connected to my WIFI. I have since lost my job because I did not receive phone calls for two days while on call for my job. I am paying extra money monthly for more data because I am scared to turn on my WIFI. I can not believe that this is an issue and T-Mobile customer loyalty will literally do nothing about it. My husband has the Galaxy s3 through Sprint and has no problems what-so-ever. This is by far the most frustrating and ridiculous thing I have ever had to deal with. Obviously, it is still an issue because customers are still complaining about it.
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Re: MMS not being downloaded or sent on Galaxy S5
angryblackman Jun 18, 2014 4:58 PM (in response to djmintifresh)- Member Since:
I'm thankful for this thread, but it is NOT ANSWERED!
I thought i was crazy with my MMS not working, and lo and behold it was because of this silly stupidity.
The only thing more stupid than this problem is ASSUMING the problem is resolved if no one bothers to respond. This "assumed solution" is INCORRECT and DOES NOT ADDRESS THE PROBLEM.
instead, it would be FAR MORE LOGICAL to assume unanswered questions are ABANDONED! Without confirmation from the OP, either archive or delete the question!!!! What a MORONIC question/answer premise you have here!!!!
Example:
Cops: Hello, police here. We got a call about a problem. Is everything all right?
Rape Victim: ...
Cops: Let's call it a night boys. We can just leave and ASSUME silence means everything is okay.
THIS MAKES NO SENSE!!!
@tmo_vanessa_s @tmo_sean_l
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Re: MMS not being downloaded or sent on Galaxy S5
siphus007 Jun 18, 2014 4:55 PM (in response to angryblackman)- Member Since:
lolol abm, I love your youtube videos btw
Do you use Hangouts? Cuz if you get on Hangouts and Wi-Fi Calling at the same time then it doesn't send/receive MMS. But that's just one case. I notice the cell network works better for downloading MMS, and if I get throttled for the month, then they don't come in too well.
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Re: MMS not being downloaded or sent on Galaxy S5
angryblackman Jun 18, 2014 4:57 PM (in response to siphus007)- Member Since:
nah, i don't. i use go sms like someone else in the thread said. turns out, it has nothing to do with your client and everything to do with wifi calling being on. this is nuts.
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Re: MMS not being downloaded or sent on Galaxy S5
daviddang429 Jul 7, 2014 2:49 PM (in response to djmintifresh)- Member Since:
The specified item was not found.
Photo Size Greater than 1mb cannot be sent?
Send an MMS message to the other person using their full 11-digit mobile number, and ensuring the file size of the picture does not exceed the following limits:
- AT&T - 450 KB
- T-Mobile and all other carriers - 1 MB
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Re: MMS not being downloaded or sent on Galaxy S5
tjonsek Jul 18, 2014 6:31 PM (in response to djmintifresh)- Member Since:
I've been having this problem too. I'm hoping to find some sort of answer. It's aggravating.
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Re: MMS not being downloaded or sent on Galaxy S5
theartiszan Jul 18, 2014 9:02 PM (in response to tjonsek)- Member Since: Jul 15, 2011
Does this happen all the time or only when on WiFi calling?
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Re: MMS not being downloaded or sent on Galaxy S5
norbi1 Oct 6, 2014 9:57 AM (in response to theartiszan)- Member Since:
When I turned off WiFi calling, MMS started working but I'm on the custom ROM so it may not apply to all devices.
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Re: MMS not being downloaded or sent on Galaxy S5
peralesjess Aug 18, 2014 7:00 PM (in response to djmintifresh)- Member Since:
I am constantly having trouble sending picture messages. It is so frustrating and embarrassing. When someone asks me to send a pic, my "brand new" samsung galaxy S5 just sits there with that stupid loading sign, then after 5 minutes of trying it comes back, "message failed" This happens every day. I am so fed up. Please what is the problem?
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Re: MMS not being downloaded or sent on Galaxy S5
peralesjess Aug 20, 2014 2:06 PM (in response to djmintifresh)- Member Since:
You guys, I figured something out! When my phone is using Wifi, it takes longer for the picture messages to download, but if you turn on Wifi calling then the pictures go through quicker. Weird? But it works. Hope this helps anyone.
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Re: MMS not being downloaded or sent on Galaxy S5
moksrus Aug 26, 2014 2:03 PM (in response to djmintifresh)- Member Since:
Funny thing. With WifiCalling on, MMS won't come through. But with WifiCalling off, they do come through. Note, my Wifi is on.
I did do the reset defaults for the APN's, if that did anything
This still needs to get resovled.
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Re: MMS not being downloaded or sent on Galaxy S5
thebuffalotamer Sep 19, 2014 9:09 PM (in response to djmintifresh)- Member Since:
I HAVE A SOLUTION!!!!!!!!!!!!
go to this link how to fix 4g lte mms Samsung Note 3 or s4 or other tmbile att phones mega s3 note3 note2 - YouTube
then follow the video directions. Don't worry about the whole switching of the sims and whatnot. Just Watch the video. The first part will apply to those that are trying to figure out how to fix the bugs with at&t, the second part will apply to the TMobile peeps. Hope this helps guys.
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Re: MMS not being downloaded or sent on Galaxy S5
shintechg Apr 23, 2015 8:15 AM (in response to djmintifresh)- Member Since:
OK so i have found a SOLUTION to this problem that worked for me. I hope this works for others. I have a Verizon Galaxy S5 with a t-mobile sim in there. When i first put in the settings that everyone was giving me, Calls, Text and Internet worked but i could not send/receive MMS/Picture messages. Here are some settings i found that worked: (I am talking about adding a new Access point name)
Name: T-Mobile US LTE
APN: fast.t-mobile.com
Proxy: Not Set (leave blank)
Port: Not set (leave blank)
Username: Not Set (leave blank)
Password: Not set (leave blank)
Server: Not set (leave blank)
MMSC : http://mms.msg.eng.t-mobile.com/mms/wapenc
Multimedia message Proxy: Not set (leave blank)
Multimedia message Port : Not set (leave blank)
MCC: 310
MNC: 260
Authentication type : None
***NOW THIS HERE IS THE IMPORTANT PART I HAVE FOUND THAT WORKS. ADD IT EXACTLY LIKE BELOW, NO SPACES****
APN type: default,mms,supl,hipri,admin,mobile
APN Protocol : ipv4/IPv6
APN roaming protocol : IPv4
Bearer: Unspecified
Mobile virtual network operator type: None
press the menu button and click save. Try to send/receive an MMS/Picture Message
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Re: MMS not being downloaded or sent on Galaxy S5
ejanr Aug 31, 2015 4:50 AM (in response to shintechg)- Member Since:
Excellent, after trying a lot of other things, this solution worked on my (formerly AT&T) Galaxy SIII ....
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Re: MMS not being downloaded or sent on Galaxy S5
uzi4u8 Sep 9, 2016 8:50 AM (in response to shintechg)- Member Since: Sep 9, 2016
shintechg, you are the real mvp!
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Re: MMS not being downloaded or sent on Galaxy S5
youngspiffy Sep 10, 2016 12:36 AM (in response to shintechg)- Member Since: Sep 10, 2016
After messing around for hours this is what actually fixed it! I even registered an account here just to thank you lmao. I just came from Verizon and swapped in my new tmobile sim in my galaxy s5.
The issue is setting APN Protocol to IPV4/IPV6 and NOT IPV6 or IPV4.
I'm going to paste what tmobile support sent through my email, I've updated the list to the settings that WORK with MMS:
APN & data settings
- From any Home screen, tap Apps.
- Tap Settings.
- Scroll to 'NETWORK CONNECTIONS,' then tap More networks.
- Tap Mobile networks.
- Tap Access Point Names.
- To reset your APN, tap the Menu icon and then tap Reset to default.
- If available, tap the T-Mobile US LTE APN (the bullet point fills with green).
- To verify your APN, tap T-Mobile US LTE with the bullet point filled with green.
- Verify and update the following settings for the Data APN:
- Name: T-Mobile US LTE
- APN: fast.t-mobile.com
- Proxy: <Not set>
- Port: <Not set>
- Username: <Not set>
- Password: <Not set>
- Server: <Not set>
- MMSC: http://mms.msg.eng.t-mobile.com/mms/wapenc
- Multimedia message proxy: <Not set>
- Multimedia message port: <Not set>
- MCC: 310
- MNC: 260
- Authentication type: None
- APN type: default,mms,supl (I'm not sure if spaces matter, I haven't tested it)
- APN protocol: IPv4/IPv6 (The original email said this was supposed to be just IPv6)
- APN roaming protocol: IPv4
- Turn APN on/off: APN turned on
- Bearer: Unspecified
- Mobile virtual network operator type: None
- Mobile virtual network operator value: <Not set>
- Tap the Menu key in the top right.
- Tap Save.
- Tap the desired APN profile you want to use. The bullet point fills with green next to the APN profile.
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Re: MMS not being downloaded or sent on Galaxy S5
sam4t9erd Sep 15, 2016 9:33 PM (in response to shintechg)- Member Since: Sep 15, 2016
Shintechg You just saved me a trip to the cell phone shop. The customer service people who get paid to help couldn't even help me. You are the BEST!!
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Re: MMS not being downloaded or sent on Galaxy S5
jfleech Oct 17, 2016 2:46 PM (in response to shintechg)- Member Since: Oct 17, 2016
Shintechg,
Thank-you very much for your detailed post. I have been unable to download MMS in Messages for several months, after returning to the US and reinstating my T-Mobile service on my Galaxy S5.
I changed my setting, per your instructions, and everything works as it should.
Thanks very much.
John.
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Re: MMS not being downloaded or sent on Galaxy S5
vonroach Feb 16, 2017 8:00 PM (in response to shintechg)- Member Since: Jun 3, 2016
This worked for me after striking out with Google and T-Mobile (I have a Pixel XL)
Thank you so much!
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Re: MMS not being downloaded or sent on Galaxy S5
introvert Mar 13, 2017 12:56 PM (in response to shintechg)- Member Since: Mar 13, 2017
shintechg, you are a true pillar of this community. much gratitude to you for getting my and many other's MMS working again. T-Mobile ought to waive one month's fee for you for the value you have provided.
edit: i created this acct just to thx shintechg .. his contribution is that valuable
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Re: MMS not being downloaded or sent on Galaxy S5
bvis08 May 9, 2017 1:42 PM (in response to shintechg)- Member Since:
Two years later this fix *still* works (Moto G5)
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Re: MMS not being downloaded or sent on Galaxy S5
tribalturtle2 Jan 16, 2017 12:33 PM (in response to djmintifresh)- Member Since: Jan 16, 2017
Recently switched from Verizon using my Samsung Galaxy S5. Tried the fix and still unable to send/receive photos. About to go back to Verizon, Customer Support provided no help at all!
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Re: MMS not being downloaded or sent on Galaxy S5
baburiba Feb 7, 2017 5:45 AM (in response to djmintifresh)- Member Since: Feb 7, 2017
I've tried multiple variations of the APN settings but still have no luck getting my unlocked Samsung S5 to pick up MMS. In fact, during the course of troubleshooting, my 4g data stopped working entirely.
This persists regardless of whether wifi is on or off.
I've tried the 3 messaging apps: Samsung native, Textra, and Verizon plus
The APN setting lists that I've tried are here:
https://support.t-mobile.com/thread/68922?tstart=0
https://support.t-mobile.com/docs/DOC-27774
The history of 4g connections is this:
The phone is an unlocked Verizon phone (unlocked by carrier). I bought it secondhand.
The seller performed a factory reset. I inserted my Tmobile SIM card (prepaid) the phone created an APN entry for Tmobile. that worked fine for a few hours.
Then I factory reset the phone myself, and the 4g stopped working. I went to APN and greated a new APN called "tmobile" and didn't change any settings. That got me 4g connection, but the MMS did not work. Once I started tinking with the APN to try to get MMS, I am not able to get 4g any more.
Does anyone lurking out there have other ideas?
Thanks!
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Re: MMS not being downloaded or sent on Galaxy S5
baburiba Feb 17, 2017 2:20 PM (in response to baburiba)- Member Since: Feb 7, 2017
Additional information: I was able to get the 4G data to work by changing the APN setting to epc.tmobile.com
Here's the website with that setting:
http://www.4gtricks.com/2016/01/t-mobile-apn-settings-2016.html
My Samsung S5 still won't send / receive MMS however.
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Re: MMS not being downloaded or sent on Galaxy S5
vonroach Feb 17, 2017 2:35 PM (in response to baburiba)- Member Since: Jun 3, 2016
I was able to get my MMS to work (Google Pixel XL) by adding the APN type as follows: default,mms,supl,hipn,admin,mobile (exactly like that)
Everything else was identical to the T mobile site.
It worked when I was in the US, but needed the above fix fur roaming overseas.
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Re: MMS not being downloaded or sent on Galaxy S5
reimtime Nov 1, 2017 7:30 AM (in response to djmintifresh)- Member Since: Nov 1, 2017
Fixed it for me. Thank you!