We definitely want to get this figured out! Our APN settings haven't changed, but there is specific information that needs to be programmed in order for MMS and data to work properly. If your phone is directly from T-Mobile, the APN settings will be automatically programmed in. If you think the settings may have changed, you can reset the APN connection back to the default by going to settings > wireless and networks > more settings > mobile networks > access point names > press menu, and choose reset to default. If your phone is unlocked, we've got the APN settings on our Community to program in the phone: T-Mobile internet & MMS APN settings.
Hello, it's been over 36 hours since our last comment so we are now marking this post as assumed answered. You can continue to post, and other community users may respond, but if you would like assistance from T-Mobile or T-Force, please create a new discussion.
I am also having this exact issue. MMS only works over cellular NW. Wiill not work when WIFI is connected. Send or Receive.
This issue remains. I cannot send MMS messages with my SGS5 while WiFi Calling is enabled and running. When I turn off my WiFi, forcing the phone to retrograde to cellular service, the MMS sends.
I am having the same problem. I bought mine directly from the tmo store and never works when I'm at home since I always connect to WiFi when at home.
Are you guys using Hangouts for your texting? I've heard that Hangouts doesn't work with MMS over Wi-Fi but that's not verified at this point.
I use go sms.
Ah, I'm almost positive that GoSMS doesn't work with MMS over wifi. Same with Handcent, and a variety of 3rd party apps. You have to use the normal Messaging app on the phone.
worked perfectly on my S3. no issues.
Sent from my T-Mobile 4G LTE Device
I have the same issue with Galaxy s5. no MMS on wifi, while having wifi caling always on. I can only connect to wifi , as no 4G from t mobile here. I can barely get 2G, and MMS doesn't work on cellular network here either due to weak signal. it works on t-mobile 4G when I travel. I am not using Hangouts or other 3rd party SMS/MMS service. I called technical support and they have no answer. they reported this issue to MMSC team. if you get a fix, please share with us . thanks.
No luck here yet.
Sent from my T-Mobile 4G LTE Device
There was an update that was suppose to fix SMS/MMS issues but damaged (software) of the LTE radio so they pulled it. They sent a fix out this morning so will see how that goes
Fix out this morning ? Where can I find it? Clicking update software does not show any new software update. Please let us know if it is out there, how to obtain, and if it resolved mms issue or not.
If you go to settings and about device you should have a choice to update
although sometimes OTA'S are staggered so the you would have to try Kies
I just bought the Galaxy s5 about 30 days ago. I have been on the phone with T-Mobile IT department for a total of 8 hours so far trouble shooting. I am currently paying over $100 for this service and STILL can not receive MMS messages and phone calls while connected to my WIFI. I have since lost my job because I did not receive phone calls for two days while on call for my job. I am paying extra money monthly for more data because I am scared to turn on my WIFI. I can not believe that this is an issue and T-Mobile customer loyalty will literally do nothing about it. My husband has the Galaxy s3 through Sprint and has no problems what-so-ever. This is by far the most frustrating and ridiculous thing I have ever had to deal with. Obviously, it is still an issue because customers are still complaining about it.
I'm thankful for this thread, but it is NOT ANSWERED!
I thought i was crazy with my MMS not working, and lo and behold it was because of this silly stupidity.
The only thing more stupid than this problem is ASSUMING the problem is resolved if no one bothers to respond. This "assumed solution" is INCORRECT and DOES NOT ADDRESS THE PROBLEM.
instead, it would be FAR MORE LOGICAL to assume unanswered questions are ABANDONED! Without confirmation from the OP, either archive or delete the question!!!! What a MORONIC question/answer premise you have here!!!!
Cops: Hello, police here. We got a call about a problem. Is everything all right?
Rape Victim: ...
Cops: Let's call it a night boys. We can just leave and ASSUME silence means everything is okay.
THIS MAKES NO SENSE!!!
lolol abm, I love your youtube videos btw
Do you use Hangouts? Cuz if you get on Hangouts and Wi-Fi Calling at the same time then it doesn't send/receive MMS. But that's just one case. I notice the cell network works better for downloading MMS, and if I get throttled for the month, then they don't come in too well.
nah, i don't. i use go sms like someone else in the thread said. turns out, it has nothing to do with your client and everything to do with wifi calling being on. this is nuts.
The specified item was not found.
Photo Size Greater than 1mb cannot be sent?
Send an MMS message to the other person using their full 11-digit mobile number, and ensuring the file size of the picture does not exceed the following limits:
- AT&T - 450 KB
- T-Mobile and all other carriers - 1 MB
- AT&T - 450 KB
I've been having this problem too. I'm hoping to find some sort of answer. It's aggravating.
Does this happen all the time or only when on WiFi calling?
When I turned off WiFi calling, MMS started working but I'm on the custom ROM so it may not apply to all devices.
I am constantly having trouble sending picture messages. It is so frustrating and embarrassing. When someone asks me to send a pic, my "brand new" samsung galaxy S5 just sits there with that stupid loading sign, then after 5 minutes of trying it comes back, "message failed" This happens every day. I am so fed up. Please what is the problem?
You guys, I figured something out! When my phone is using Wifi, it takes longer for the picture messages to download, but if you turn on Wifi calling then the pictures go through quicker. Weird? But it works. Hope this helps anyone.
Funny thing. With WifiCalling on, MMS won't come through. But with WifiCalling off, they do come through. Note, my Wifi is on.
I did do the reset defaults for the APN's, if that did anything
This still needs to get resovled.
I HAVE A SOLUTION!!!!!!!!!!!!
then follow the video directions. Don't worry about the whole switching of the sims and whatnot. Just Watch the video. The first part will apply to those that are trying to figure out how to fix the bugs with at&t, the second part will apply to the TMobile peeps. Hope this helps guys.
OK so i have found a SOLUTION to this problem that worked for me. I hope this works for others. I have a Verizon Galaxy S5 with a t-mobile sim in there. When i first put in the settings that everyone was giving me, Calls, Text and Internet worked but i could not send/receive MMS/Picture messages. Here are some settings i found that worked: (I am talking about adding a new Access point name)
Name: T-Mobile US LTE
Proxy: Not Set (leave blank)
Port: Not set (leave blank)
Username: Not Set (leave blank)
Password: Not set (leave blank)
Server: Not set (leave blank)
Multimedia message Proxy: Not set (leave blank)
Multimedia message Port : Not set (leave blank)
Authentication type : None
***NOW THIS HERE IS THE IMPORTANT PART I HAVE FOUND THAT WORKS. ADD IT EXACTLY LIKE BELOW, NO SPACES****
APN type: default,mms,supl,hipri,admin,mobile
APN Protocol : ipv4/IPv6
APN roaming protocol : IPv4
Mobile virtual network operator type: None
press the menu button and click save. Try to send/receive an MMS/Picture Message
Excellent, after trying a lot of other things, this solution worked on my (formerly AT&T) Galaxy SIII ....
shintechg, you are the real mvp!
After messing around for hours this is what actually fixed it! I even registered an account here just to thank you lmao. I just came from Verizon and swapped in my new tmobile sim in my galaxy s5.
The issue is setting APN Protocol to IPV4/IPV6 and NOT IPV6 or IPV4.
I'm going to paste what tmobile support sent through my email, I've updated the list to the settings that WORK with MMS:
APN & data settings
- From any Home screen, tap Apps.
- Tap Settings.
- Scroll to 'NETWORK CONNECTIONS,' then tap More networks.
- Tap Mobile networks.
- Tap Access Point Names.
- To reset your APN, tap the Menu icon and then tap Reset to default.
- If available, tap the T-Mobile US LTE APN (the bullet point fills with green).
- To verify your APN, tap T-Mobile US LTE with the bullet point filled with green.
- Verify and update the following settings for the Data APN:
- Name: T-Mobile US LTE
- APN: fast.t-mobile.com
- Proxy: <Not set>
- Port: <Not set>
- Username: <Not set>
- Password: <Not set>
- Server: <Not set>
- MMSC: http://mms.msg.eng.t-mobile.com/mms/wapenc
- Multimedia message proxy: <Not set>
- Multimedia message port: <Not set>
- MCC: 310
- MNC: 260
- Authentication type: None
- APN type: default,mms,supl (I'm not sure if spaces matter, I haven't tested it)
- APN protocol: IPv4/IPv6 (The original email said this was supposed to be just IPv6)
- APN roaming protocol: IPv4
- Turn APN on/off: APN turned on
- Bearer: Unspecified
- Mobile virtual network operator type: None
- Mobile virtual network operator value: <Not set>
- Tap the Menu key in the top right.
- Tap Save.
- Tap the desired APN profile you want to use. The bullet point fills with green next to the APN profile.
Shintechg You just saved me a trip to the cell phone shop. The customer service people who get paid to help couldn't even help me. You are the BEST!!
Thank-you very much for your detailed post. I have been unable to download MMS in Messages for several months, after returning to the US and reinstating my T-Mobile service on my Galaxy S5.
I changed my setting, per your instructions, and everything works as it should.
Thanks very much.
This worked for me after striking out with Google and T-Mobile (I have a Pixel XL)
Thank you so much!
shintechg, you are a true pillar of this community. much gratitude to you for getting my and many other's MMS working again. T-Mobile ought to waive one month's fee for you for the value you have provided.
edit: i created this acct just to thx shintechg .. his contribution is that valuable
Two years later this fix *still* works (Moto G5)
Recently switched from Verizon using my Samsung Galaxy S5. Tried the fix and still unable to send/receive photos. About to go back to Verizon, Customer Support provided no help at all!
I've tried multiple variations of the APN settings but still have no luck getting my unlocked Samsung S5 to pick up MMS. In fact, during the course of troubleshooting, my 4g data stopped working entirely.
This persists regardless of whether wifi is on or off.
I've tried the 3 messaging apps: Samsung native, Textra, and Verizon plus
The APN setting lists that I've tried are here:
The history of 4g connections is this:
The phone is an unlocked Verizon phone (unlocked by carrier). I bought it secondhand.
The seller performed a factory reset. I inserted my Tmobile SIM card (prepaid) the phone created an APN entry for Tmobile. that worked fine for a few hours.
Then I factory reset the phone myself, and the 4g stopped working. I went to APN and greated a new APN called "tmobile" and didn't change any settings. That got me 4g connection, but the MMS did not work. Once I started tinking with the APN to try to get MMS, I am not able to get 4g any more.
Does anyone lurking out there have other ideas?
Additional information: I was able to get the 4G data to work by changing the APN setting to epc.tmobile.com
Here's the website with that setting:
My Samsung S5 still won't send / receive MMS however.
I was able to get my MMS to work (Google Pixel XL) by adding the APN type as follows: default,mms,supl,hipn,admin,mobile (exactly like that)
Everything else was identical to the T mobile site.
It worked when I was in the US, but needed the above fix fur roaming overseas.