Hi, I have a Samsung Galaxy S3, I bought about 3-4 months ago, and I have Wal-Marts family mobile as the provider. Ever since I've had the service, I have an extremely hard time receiving MMS messages on my phone. I've gone through walmarts trouble shooting, which didn't do much. I've changed the APN settings to what family mobile recommends, but I've noticed on this website the APN here is different, and the default on my phone is different. First, does anyone know what APN to use for Wal-Mart's Family Mobile service? I can send MMS just fine, but I either get a message that asks to download, and it usually takes a long time and numerous attempts to finally get it to download, and other times I don't even get a message at all, and don't know I had one coming until the person asks me if I got it. My service area SUCKS! Is that possibly the reason? I'm usually only on the edge network, but then again even when I'm on 4G I still don't receive messages. I'm usually on Wifi around my house, would it help to not be on Wifi all the time? I tried tonight but still not getting messages. For now I think it's verizon and sprint that is not letting me get the mms. I don't know what else to say. I've been having issues for months now. I don't know what else to do! Please help! Thank you!
MMS uses network Data only, it must be 3G or 4G. Edge will time out. MMS will not work on Wi-Fi. I would suspect the weak signal is the biggest problem.
Hi quiksilver2101! I am so sorry to hear about your MMS issues! I have a document here that will help go over some possible causes and some troubleshooting for you! Picture Message (MMS) troubleshooting: Android
I hope this helps!
tmo_jennifer I tried all the recommendations, but nothing worked. I'm thinking it is a weak signal problem like gtwalling suggested. In my area, I can only connect to the Edge network. Either my apn settings are wrong, or my area is being neglected for a decent signal. I'm in a fairly populated area, but only a small section only operates on the edge network, which of course includes me. Is there anything I can do to help? Not to mention my data continuously times out. What can I do? I'm just about ready to cancel altogether and go with another provider
Any help is appreciated. Thank you
We would love to look into this with you with more information. I have sent you a private message with instructions on how to email us directly. We look forward to working with you.
I've had issues downloading picture messaging on my phone with T-mobile also. The final answer I have received is that if you don't have high speed data ALL the time then NO picture messaging downloads. Many of us are on the 2g throttled service and once you get throttled to 2g it's almost impossible to get your picture messages, thus forcing you to get the high speed service at $80 a month.
I finally found the solution about a month ago: I dropped t-mobile and went with at&t. When I was with t-mobile, I was only on 2g, or edge network, but with at&t, I've been on either 4g or 4g lte at ALL TIMES!!! I love at&t now. And there's only $5 difference. I'll gladly pay $5 extra with a different provider to make sure I can actually use my phone!
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