12 Replies Latest reply: Jan 12, 2015 11:08 AM by chiikiizz RSS

    My phone won't turn on. Help me, please.

      Good evening. I'll try to describe what happened...




      Earlier today I tried charging my Alcatel One Touch Fierce on my computer using the charger cord. The phone was off as I did this.


      After a few minutes, I tried turning on the phone. An error came up on my computer monitor saying an "unidentified USB device has been connected" or something similar.


      I unplugged the cord from the computer and tried turning on the phone again. It didn't turn on.


      I tried charging the phone using a wall outlet for an hour. Then I attempted to turn on the phone again. No reaction.


      I've followed the "Master reset with hardware keys" instructions, but that didn't work either. Holding down the "up" volume key and power key for several seconds did not bring up a menu screen.




      One user on this site left his or her device connected to a computer overnight to drain the battery, then charged it the following day and the device was able to turn on. I'm going to try that tonight.


      I'd appreciate any help. I bought the phone near the beginning of November. I didn't expect something like this to happen so early. ;-;

      Thank you for your time.