When I tried to use my phone yesterday the screen was black and didnt wake up, I'm assuming was the issue. It was fully charged. I tried to do a restart by holding the power button down for a long time, as well as power button with the volume up and down buttons, but still nothing. And of course it has a non removable battery so that doesnt help me at all. And on top of that, this is my new replacement phone I received last week because the EXACT same thing happened to my last Alcatel which I only had a few weeks before then! And ended up paying a $20 manufactor fee to replace it. Please help me. I cant just keep dishing out $20 ever two weeks to get a new phone because the stupid battery cant be taken out. Is this a common problem with Alcatel One Touch? Please let me know what to do to get my phone restarted and working again.
Thanks for the post Jeremy, it sounds like you have done everything you can to revive that one so you will need to exchange it again but if it has been within 30 days there should be no charge to do so. Additionally it's important to find possible causes of the device dying on you. You may want to try to stick to just one charger if possible and if you are already doing that then perhaps a different charger. Let us know how it goes and if you have more questions!
ok, thanks! Can you order me a the replacement phone and have it shipped to my home? Then I'll return this one back to you?
Hi jeremydricard! We would be happy to make sure all the troubleshooting has been done and get you a replacement sent out! You can get in touch with us on the phone or via chat! Contact Us
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Did you ever charge your phone via a computer? That might be the issue, I recommend you charge your phone using the included charger.
hi im having the same issue with t-moble alcatel ot fierce. I pluged it into my computer, like i have b4 only this time i had restarted it but it never came back on. ive tired everything ive read about resetting it but nothing. i plug it into a charger an the white light in the top lefthand corner comes on, but it wont do nothig else. ive had this phone about 2months. what should i do? and how do i go about doing it?
You need to let the battery deplete then it will recover.
Thanks. I guess everyone having this problem already knows, but this stinks! It will be forever before my battery dies. . good night.
how long does it usually take for the battery to deplete on the phone so i can recharge using the wallcharger
I got my daughter an alcatel one touch fierce on march 8th march 20 she got up and it wouldn't come on, tried different charging cables, the light in the top corner comes on, called tmobile they sent out a new phone that we got on March 24th, this phone would not charge! Grr, called tmobile again they sent out a new phone with we just got on march 28, today my daughter wakes up and the phone is doing the exact same as the original one, VERY FRUSTRATING!
I have the same issue, this is absolutely stupid. within 2 months my POS died twice. so now, I have no phone again! both times it was because it was plugged into a computer, so I could transfer media files from computer to the phone. Apparently restarting the phone kills it while plugged into a computer? Thats the dumbest thing I ever heard, but like they say, you get what you pay for, and this phone is living proof!
is there any way to recover the phone after restarting it while being plugged into a computer??
U can restore the phone by pc or pressing power for 10 seconds than volume up than select factory reset
***WARNING*** This WILL void your warranty.
But it worked for me 2x. When i tried to restart my phone while it was plugged into my computer(common w/ these phones). Also, when i tried to install the recent update while the phone was plugged into my pc. Good luck. Should work for you as well.
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