I bought a 16GB Nexus 5 directly from Google and I put my T-Mobile SIM card in the phone. I can make/receive phone calls, send/receive text (SMS) messages, and use the internet no problem. However, I have two problems which I did not have on my old phone:
1) My phone keeps flip-flopping between 3G and 4G every few seconds.
2) I am unable to send MMS messages
From what I have gathered, this could be due to the "APN" settings.
I looked in my phone, and here is what I have...
APN type: default,supl,mms
APN protocol: IPv6
APN roaming protocol: IPv4
Are these settings correct? If these settings are correct, what else could be causing my problems?
One item at a time :-)
3G/4G "flipping" --> This is normal. 4G is only used when your phone needs to send data. So to conserve power and bandwidth, it stays in 3G until an event requires it to switch to HSPA+ mode (aka 4G). On my N5, I also see LTE/4G/3G. The switch between LTE and 4G is because LTE is not officially implemented in my area yet... but by what I am seeing, this might be soon.
MMS messages --> It works on my Google purchased N5 (I just sent another picture that was converted to MMS). By the way, I use the built-in Google "Hangouts" app to exchange SMS and MMS messages.
Did you get the MMS working?
Yes, it is working now. Thanks for the info and help from flashfox
Glad we could get this great device up and running! If you find you have any other questions please let us know!
Hello! It's been more than 36 hours since our last comment so we are now marking this post as assumed answered. You can continue to post, and other community users may respond, but if you would like assistance from T-Mobile or T-Force please create a new discussion.
I have an T-Mobile Flip Phone.
Here are what my settings look like:
They are blank though. I need the information to fill them in.
Andrew - I am having the same issue as the one raised here (and am also a TMO employee). When I go to the APN settings, they are greyed out and I am not allowed to change anything. I spent 30 minutes with TMO tech support who couldn't figure out anything. Do you have any other ideas? When I go to the APN access points, there are two: T-Mobile Data (fast.t-mobile.com) and T-Mobile MMS (fast.t-mobile.com). But, everything is greyed out when I go into either one so I can't make any changes.
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