Yesterday I contacted tmobile support to see what could be done because of all the problems I have been having with this phone; not keeping a charge (especially when i am using blue tooth in my car), screen freezing, phone shuting down... blah blah same ole tune as you all have on here. The solution that tmobile is having me try is "reset" again... but this time dont allow any apps to the phone for two days to see if the phone works. My question to tmobile was "my daughter had this phone and also had these type problems - she luckily was able to upgrade to a new phone" We used the "insurane" and turned in that phone received the "refurbished" phone i am now talking about - same issues.. I know she and I didnt have the same apps; so how are you thinking that these problems are from an app added to the phone?" "also, what good is this phone if im not able to aadd apps to the phone? and why am I paying for additional plan to have these said apps?, like the story you have all been writing about, tmobile had no real answer except that in two days they are going to call me back to see if the phone is working as I would like it to.... well duh... NO its not going to be working as I would like it to...I wont have any apps on the phone.???? So basically, they want me to just add an app at a time and see which one seems to make the phone not work. Sounds like a whole lot of work for a "customer" to do to just have a working phone!!
My next thought is to go to Motorola and see what they can do; has anyone tried this as of yet?