1 Reply Latest reply: Dec 5, 2014 6:25 AM by skiota RSS

    Message Blocking is Active?

      Hello! I've been trying to figure out how exactly to 'disable' the message blocking service for a while now.

       

      What I wanted was to recieve text message updates from weather.com and a few other sites, but when I put in the codes, I recieved a message that says something along the lines of "Message Blocking is Active". I've read some discussions on the forums, but either I am doing it wrong or the directions are too broad.

       

      I did go into 'Plans and Services' tab and I do believe I am the primary account holder, but when I get to the 'Services' tab and go to the 'Messages' section, nothing is enabled. It does show that I can add the features such as 'Block Content Downloads', 'Block Email', etc., but I don't exactly see anything to disable, only add.

       

      I tried calling the T-Mobile number, but I don't necessarily believe I am the primary account holder. Although I am able to change plans and services and view the status of all the phones in my family on the t-mobile website, I think my dad is actually the primary account holder because he was the one that bought the phones and filled out the paper work. I just registered for an account.

       

      If anyone can help me, I would appreciate it so much. Thank you!