This prepaid account originally had a 2GB data plan. I skipped payment for a month and now the system won't let me choose a plan. Can only do on-demand. When in account pages I keep seeing errors like: "Customer details not found in cache", "Customer Financial account not found", "Request could not be processed", "Bad Request". It's enrolled in auto-pay and has $10 available to pay for the 2GB data plan. But it just won't let me choose it. Looks to me like a database error. Is this something I need to go to a store to fix?
You might want to call. Looking at the available prepaid plans
the one you have is not list and was probably a grandfathered plan.
Once you skipped a monthly payment the system may have kicked you
off that plan.
Getting in touch with our Care folks is a great suggestion. Have you reached out yet to see if this plan is still available?
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