Solved

Broken website - Oops we hit a snag and more! grrr

  • 6 November 2019
  • 8 replies
  • 2219 views
M

Hello, as many others have posted I have encountered the Oops we hit a snag error when trying to upgrade or buy a new phone my issue occurs when I try to change my shipping address during checkout for the Note 10+

I even tried to reply to another thread that had same issue and I couldn't even reply to that support thread this support website and the main site are so gd damn broken. theres threads from OVER A YEAR AGO!!!

Seriously dude I have been having this issue for like 15 days now I just want to upgrade my damn phone also my issue is I don't have the physical credit card with me its back in Houston and Im in NYC and I wanted to update my shipping address to have the phone shipped here and I cant have it changed to reflect the address here in NYC and it is getting so frustrating I tried what that person above said to use old ZIP but I don't have any luck. How the hell can they let this go on for over a year now !!!! … I

Seriously tmobile I work in IT just let me give it a go I can probably fix your broken @ ss website in a day, you must be paying the site devs in free cellular service for them to not give 2 f's

EDIT LOL now I am having troubles even replying to this thread!!! https://i.imgur.com/QSJ29zE.png

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Best answer by tmo_mike_c 8 November 2019, 17:56

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8 replies

tmo_mike_c
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Userlevel 6
Badge +15

Sorry to hear you're having so much trouble. You should Community-2153​ so we can have our Tech Care folks file a Help Desk ticket for this issue. That'll get our web folks involved and get this fixed.

D
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Seriously. Is there a FIX to this??????

J
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 Community-2153​ I can’t believe how long this error has been going on. I am having the same trouble tonight. It will not allow me to upgrade my son’s line even though he has JUMP and it says he is available for an upgrade. I DO NOT want to go to the store and pay extra when I should be able to do this on my own. Please, someone advise. 

S

What is Community-2153? That just goes back to this thread. I'd like to have the tech team look at a couple of things.....

gramps28
Rank
Userlevel 7
Badge +14

It's an old dead link that was on the previous forum that didn't get moved to the new forum.

L

yikes you guys. just came here for the same reason; I found community threads from 3 YEARS AGO with the same issue and every TMobile rep that joins is like “huh? i’ve never heard of that?” HOW

i’m literally TRYING TO GIVE YOU MONEY but I don’t want to call and I’m not near a store. You don’t even have basic chat function for customer support, just get like Intercom or something!! You’re an enterprise company!

YIKES. 

D

This does not look like its solved. Very disappointing.

Q
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Trying to get the billing address updated for a prepaid account. It says the change was successful, but it never actually changes. 


Customer Service couldn't make the change either. They said they would enter a ticket for it. 

For people who have an old billing address in their account and can't change it, this is making online payments, credit approvals, plan changes and ports fail. 

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