Can't receive mms on onplus 6t

mmssettings

    I recently switched to TMobile and was told at the store mms messages would not be an issue on Volte/wifi calling...well it is. I get constant notifications from my phone saying can't receive mms. What can I do to fix this issue?

      All replies

      • terracotta333

        Re: Can't receive mms on onplus 6t

        Hi....

         

         

        Hope this help resolved the concern.

         

         

         

         

         

         

         

         

         

         

        Block messages or spam

         

         

         

         

        From settings

        From the Home screen, tap Messages.

        Tap Menu > Spam.

        Tap Settings > Blocked blacklist > Add + icon.

        Enter the phone number, then tap Ok.

         

         

         

         

        Unblock messages

         

         

         

         

        From settings

        From the Home screen, tap Messages.

        Tap Menu > Spam.

        Tap Settings > Blocked blacklist > X icon.

        Tap UNBLOCK to continue.

         

         

         

         

        Delete picture messages (MMS)

        From the Home screen, tap Messages.

        Open the message thread containing the picture message.

        Press and hold on the image, then tap the trash can icon.

        Tap DELETE to remove the image.

         

         

         

         

        Delete text messages (SMS)

        From the Home screen, tap Messages.

        Press and hold on the message thread, then tap the trash can icon.

        Tap DELETE to remove the image.

         

         

         

         

        Save pictures received in a message (MMS)

        From the Home screen, tap Messages.

        Tap on the message thread containing the image you want to save.

        Press and hold on the image, then tap Save. The image will save to your Photo gallery.

         

         

         

         

        SMS service center number

        From the Home screen, tap Messages.

        Tap Menu > Settings

        Under ADVANCED, view the SMSC number

         

         

         

         

         

         

         

         

        If it doe snot resolve the concern please get intouch w/ us

         

         

         

         

         

         

        Give us a call

        Customer Care & Technical Support available 24/7

        Wireless Postpaid TEX Support available 7 a.m -9 p.m. local time

        From a T-Mobile phone: 611

         

         

        From another phone: 1-877-746-0909

         

         

        Hearing and speech impaired: +1-877-296-1018 (3 a.m. to 10 p.m. PT daily)

         

         

        While roaming internationally: +1-505-998-3793

         

         

        Prepaid Support

        Activate your account: 1-877-778-2107

         

         

        Manage your account: 1-877-778-2106

         

         

        Refill your account: 1-877-720-5195

         

         

         

         

         

         

         

         

         

         

         

         

         

         

         

         

         

         

        Thank you

        • terracotta333

          Re: Can't receive mms on onplus 6t

          Ohh and also please Check the Android phone's network connection if you can't send or receiving MMS messages. An active cellular data connection is required to use the MMS function. Open the phone's Settings and tap “Wireless and Network Settings.” Tap “Mobile Networks” to confirm it is enabled.

          • tmo_mike_c

            Re: Can't receive mms on onplus 6t

            Did you still need more help? Please check out Amanda's post and let us know if everything's working.