I used to be a T-mobile Prepaid customer on their $40 unlimited talk, text and 10 GB of data plan. A couple of weeks ago I got a text from T-mobile about the 2 lines for $65 deal, so on Saturday I went to a T-mobile store to have my wife moved over to T-mobile. However at the t-mobile store, after a really long time, I was told that the online system doesn't give the option of evening scanning a sim card that could be placed in my wife's phone. However I was made to pay $25, and then $11.03 at the store to change my current pre-paid plan to the new "2 for $65" one. So basically on my account it now states that I have the 2 for $65 plan, however it just has my phone line in there. What do I do to have my wife on there too as the second line? She has an unlocked iphone by the way.
Thank you so much!
Sorry this has been complicated. It sounds like the $25 you paid was for the SIM card. Have you called us via 611 yet? The plan you're wanting is referred to the 2 lines for $65 Simple Prepaid plan. You can also work with T-Force via Facebook or Twitter to review your account and see what steps are needed to get your wife added on the plan.
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