Unable to connect Win 10 PC to mobile hotspot

kcav

    I would like to connect a Win 10 PC to the Internet using the mobile hotspot. On my iPhone if I go to Settings/Personal Hotspot it shows my WiFi Password for my Mobile Hotspot, but when I  go to WiFi Settings the mobile hotspot doesn't appear.  I clicked on Other and entered the hotspot name and password.  It did not find the mobile hotspot.  I have an iPad that sees the mobile hotspot and it connects to the Internet through the hotspot. The Win 10 PC doesn't see the Mobile Hotspot.  What do I need to do to connect to the Win 10 PC to the Internet using the Mobile Gateway router.

      All replies

      • kcav

        Re: Unable to connect Win 10 PC to mobile hotspot

        In addition to an iPhone I have an Andriod cell phone with mobile hotspot installed on it.  I turned off the iiPhone, turned on the Android phone and found the mobile hotspot on it listed among available networks. When I selected it my Win 10 PC connected to the Internet.

        • tmo_lauren

          Re: Unable to connect Win 10 PC to mobile hotspot

          Hmm.

           

          It sounds like it's likely an issue with the PC if other devices can connect. If you refresh to find new devices, does it still not find it?

           

          -Lauren

            • kcav

              Re: Unable to connect Win 10 PC to mobile hotspot

              Lauren. Thank you for your reply.

               

              I had the SIM card removed from the iPhone and install in a G8 ThinQ

              returned the iPhone

              • kcav

                Re: Unable to connect Win 10 PC to mobile hotspot

                (Message sent inadvertently before finished)

                 

                I returned the iPhone to Apple because I did not like the user interface.

                Before I returned it I went to T-Mobile store, the SIM card was removed

                from the iPhone and installed in a LG K20 Plus, model LG-TP260.  I

                purchased a new line for a phone named G8 ThinQ, model LM-G820TM.  Now

                Mobile Hotspot works on both phones and I can connect my iPad and Win 10

                PCs to the Internet through the mobile hotspot.

                 

                I still have a problem. When I receive calls on the LG K20 Plus people tell

                me there is a lot of static.   Maybe I should move the SIM card from the LG

                K20 Plus and installed in the G8 ThinQ and cancel the new line?  That way I

                would have a phone that works and not have to tell all my Contacts I have

                new phone number, or maybe the cause of the background noise could be

                determined and corrected and I would have two phones.

                  • tmo_amanda

                    Re: Unable to connect Win 10 PC to mobile hotspot

                    Kudos for giving the iPhone a shot. It sounds like the hotspot issue has resolved itself since you're using a different phone.

                     

                    As far as the static goes on the LG K20 Plus -- is this happening on all calls (that you're aware of)? Do you notice an improvement if you're in a different location? Try switching your K20 to 2G only by following these steps and let us know if others still hear static.

                • tmo_mike_c

                  Re: Unable to connect Win 10 PC to mobile hotspot

                  Amanda left a link to some great steps. Have you tested them out to see if they help?