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Re: Unable to update my address
gramps28 Sep 17, 2019 6:08 AM (in response to magenta10004565)- Member Since: Jul 15, 2011
Are you trying to change it in the app or on MyTmobile?
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Re: Unable to update my address
magenta10004565 Sep 17, 2019 2:46 PM (in response to magenta10004565)- Member Since: Sep 17, 2019
Either or. Both the website and iPhone app cause the same issue. Cannot update.
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Re: Unable to update my address
gramps28 Sep 17, 2019 2:53 PM (in response to magenta10004565)- Member Since: Jul 15, 2011
I just changed my address last month with MyTmobile and didn't have a problem.
Have you tried a different browser? I was using Firefox.
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Re: Unable to update my address
tmo_lauren Sep 20, 2019 6:29 AM (in response to gramps28)- Member Since: Jul 14, 2011
Hey there!
We're not seeing anything reported specifically with issues for address changes on a mass level, so it's likely a one off with your account for some reason.
Sounds like we may need to file a ticket, the easiest way to do that is just pop over to FB or Twitter and have T-Force take care of it! Links are in my signature!
-Lauren