All replies

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  Re: Unable to update my address

  gramps28 Sep 17, 2019 6:08 AM (in response to magenta10004565)

  • Member Since: Jul 15, 2011

  Are you trying to change it in the app or on MyTmobile?
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  Re: Unable to update my address

  magenta10004565 Sep 17, 2019 2:46 PM (in response to magenta10004565)

  • Member Since: Sep 17, 2019

  Either or.  Both the website and iPhone app cause the same issue.  Cannot update.
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    Re: Unable to update my address

    gramps28 Sep 17, 2019 2:53 PM (in response to magenta10004565)

    • Member Since: Jul 15, 2011

    I just changed my address last month with MyTmobile and didn't have a problem.

     

    Have you tried a different browser? I was using Firefox.
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      Re: Unable to update my address

      tmo_lauren Sep 20, 2019 6:29 AM (in response to gramps28)

      • Member Since: Jul 14, 2011

      Hey there!

       

      We're not seeing anything reported specifically with issues for address changes on a mass level, so it's likely a one off with your account for some reason.

       

      Sounds like we may need to file a ticket, the easiest way to do that is just pop over to FB or Twitter and have T-Force take care of it! Links are in my signature!

       

      -Lauren