Wrong/unknown device in My.T-Mobile.com

magenta9998592

    When I log into My T-Mobile (from various desktop browsers like Firefox, Chrome, or Safari), it never remembers my device.

    • The home page says I have an "Unknown Device"
    • The Phone tab says I have an iPhone 6s, which is incorrect.
    • When I click "Not your device?" link and select the correct iPhone model/color/capacity, I see a "Confirm" popup ("Are you sure you want to update the phone for [my name] to [my model]?").
    • I click "YES" and briefly see a pink spinner, but the update doesn't take effect!

    This is not a super serious problem, and I'm admittedly a bit OCD, but it just bugs me that the website (phone thumbnail graphic) is still wrong every time I log in.

    The funny thing is that my wife's device (secondary line on the same account) displays just fine. And she's had the same model as me.

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