I upgraded my phone from the Samsung J7 to the Note 8. I bought the new phone on Amazon, unlocked and new in box, for considerably less than it would have been in the T-mobile store. Silly me but I believed the hype from the BYOD promotion and thought that it would be just the same as bringing a new phone to the network. The Note 8 came with AT&T software loaded and, had I known I'd have this much trouble with it, I would have exchanged it for a T-mobile branded one.
I had no problems loading my apps and transferring over my SIM card. The new phone works functions just fine. I just noticed that I never get more than 2 bars on the cellular network. If I take out the SIM and put it back in my old phone, I get 4 bars so it's not the SIM. If I put the AT&T SIM in that came with the new phone, I get 4 bars so it's not a problem with the new phone.
I took the phone to the T-mobile store and the technician told me that phones are manufactured for specific networks -- it is a hardware issue -- and my new GSM phone will never work as good as a Note 8 that I had purchased directly from T-mobile store. I say that's bull*&^$! Samsung isn't going to make a GSM phone for AT&T, and another for T-mobile and another for Orange. They might have different firmware/software versions but the hardware itself is going to be the same. What I think is happening is that my phone isn't being recognized as T-mobile's and I'm getting a lower tier of service as a result.
I've been a T-mobile customer for over 15 years but I'm seriously looking at just going to AT&T. Getting another new phone is not an option. I use my cell when I'm traveling to Florida and I need it to be reliable. If there isn't any setting that can be configured so that T-mobile treats my phone as one of theirs, I'm out of here.
My APN settings are:
T-Mobile US LTE :
APN Type default,mms,supl
APN Protocol IPv6
APN Roaming Protocol IPv4
Mobile virtual Network operator type None
Any suggestions for what might be the problem and how I fix it? TIA!