T-Mobile store change my account without my authorization

abutle

    Just hands up in what happens to me.

    About a year ago I went to a T-mobile store to jump my wife’s apple watch to the new model. The salesperson somehow removed my protection plan without my knowledge and I only discovered yesterday because I went to Apple Store for simple repair and they told me I don't have Apple care on that device.

    I called customer service, and they told me because it have been a long time they can not do anything. Because it's a small amount ($12)

    monthly, I do have auto pay and the T-mobile bill always have variation. I didn't notice until Apple told me about.

    I will try one more time by going back to the store and talk with the manager but if no results probably will be my way back to AT&T because I lost my trust on T-Mobile after this situation.

    So be careful when you upgrade any device.

    If anyone got into this problem before I will appreciate if you share your thoughts.