T-Mobile denies unlock request on Paid-off device

magenta9655263

    I am very frustrated by T-Mobile.

     

    About two years ago, I purchased a T-Mobile One Plan with them and purchased an iPhone 8. About two months ago, I decided to switch to Google Fi. I completely paid off the device as well as the remaining balance on my T-mobile account.

     

    I called several times. Each time they say "We will process your unlock request." Then two days later, I get an email that they denied my unlock request. Why is this and what can I do?

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