Why so many different answers regarding timeframe to unlock iphone Xs?

bwccoastal

    I paid off 2 Iphone Xs 512gb devices so that they could both be unlocked, forfeited the $15 monthly promotion towards the $60 payment if i would have stayed on the monthly plan so that I could use a different sim card in those 2 phones.  I spoke with a woman yesterday she told me they would be unlocked within 3-4 hours, i called back in and spoke with a guy who said the unlock process hadn't been started yet and that he would start it immediately with an expedited unlock request that would take no longer than 24 hours. It's been over 24 hours and the 2 devices I paid over $2600 from you guys are still not unlocked.  How long does this take?

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