satkumark, I'm sorry this has been such a headache. This isn't the first time I've heard of this issue. Let's see if we can get this figured out.
Are you not able to log in to your My T-Mobile account at all?
What error do you get when you attempt to log in?
Finally the issue got resolved after almost an year, and I am able to login
It was a real pain, spending a lot of time with Customer service and making
Thanks for the email, although too late. - appreciate it.