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Official Samsung Galaxy Note10 Pre-order & Discussion Thread

tmo_amanda

    Note10 image.png

     

    The rumors are true: the new Samsung Galaxy Note10 and Note10+ are headed our way on August 23rd, and we know you might have a few questions!

     

    Starting this evening, August 7th at 9 PM PST, pre-orders for these amazing new Samsung phones will begin. You can find some helpful details in our blog and FAQ page-- but if you have more questions, concerns, or random musings to share, this thread is for you! Your friendly neighborhood Support Community Managers will be monitoring and answering questions related, but not limited to:

     

    • Shipping
    • Ordering and pre-ordering
    • Release dates

     

    We'd love to address any concerns about the Samsung Galaxy Note10 or Note10+, so ask away!

      All replies

      • magenta9561696

        What would be the JOD for the 10+?

        • tmo_amanda

          Hey, magenta9561696! JOD pricing would be dependent upon your account. Since we do not have access to your account through the Support Community, I'd recommend you get in contact with T-Force via Facebook or Twitter to see what your down payment and monthly payment would be for an 18-month lease.

          1 of 1 people found this helpful
          • tidbits

            So when are you going to send us pillars one  

            • cliffsevoviii

              Hello Folks!!

              Okay where to start...I called for the Pre-Order Note 10+ 11pm cst all was okay until processing, because 20 min later after being placed on hold multiple times, because the agent was very hard to understand, did not have correct info,and instead of saying please hold i was told "wait for it" who says that to a customer? Anywho after 20 min she tells me i cant upgrade because i am making payments on the phone!?! uhhmmm yes its called a lease, and i have Jump on demand with a perfect account regarding payment, and you tell me i cant upgrade?  I went through the same mess with the iphone pre order, so here we go again. 1HR  has passed, and it is now 12:01am cst and still nothing, she wants me to add another line to get the device!!! This is insane!!  I ask why this is , and she says "wait for it" and places me on hold for 5-7 min and returns with nothing but "I don't Know"  Really!!  1hr on the phone and nothing....i just disconnected. 12:30 am i jump on the chat feature, plead my case to "Kenneth" who advised i am eligible  to upgrade and my account is outstanding!!  All great i thought...im on chat for another 45 min verify all info, give phone info i am trading in, and new phone details. Agent sends over the agreement, i pay the deposit, and overnight shipping charge ..get confirmation...then of course he comes back and says i am sorry sir we are having issues with the system, and i may have to call you tomorrow and start over..What in the world!! so there you go...2hrs on the phone and ends with nothing. I went through this same nightmare with the Iphone xs max order...charged twice and phone was delayed 2 weeks after official launch. I understand it just a phone , I am a 43yr old adult with a ton of patience, but this customer service is terrible especially after hrs assistance!! Total waste of time to END WITH NOTHING! I Know my rant means nothing to a big company ,but i just feel like you guys should know what goes on after hrs...i was told last year "we are working on new staff for these reasons" well it still the same....Customers in my opinion need better treatment.

              3 of 3 people found this helpful
              • tmo_amanda

                Yikes, cliffsevoviii, last night doesn't sound like it turned out as expected. From what you wrote, I see a decent amount of areas that need improvement. This should've been less than a 15 minute call. Kudos to you for your patience -- I don't know if I would've been able to stick with ordering the phone for 2+ hours.  There are always learning opportunities from a device launch, but having it take extra long two years in a row isn't acceptable, and for that I'm truly sorry.

                 

                Have you heard any updates about your order so far today?

                • clphem

                  In the Samsung Pay app today, there's a rewards hunt for 2,000 points for visiting a T-Mobile store. Also on that page, it says if you pre-order a Note 10 you get one free via prepaid Mastercard. Any info on that? It seems your "experts" don't know anything about it and keep telling me there's a bogo promotion on the 23rd which is when the phone is released which then would no longer be a pre-order. This promotion clearly says if you pre-order, you get one free. In the fine print it says you'll get a prepaid mastercard in 6-8 weeks and doesn't say anything about adding a line. I'd like to get clarification on this please.

                  • terracotta333

                    Hi....

                     

                     

                    Here' the detail for the promotion  2019 Samsung Launch Buy 2 and Save...

                    Beginning on August 23, 2019 in all markets, customers can buy a new Samsung Galaxy Note10 or Note10+ device on EIP, and activate a new voice line(s) on a T-Mobile ONE w/ ONE Plus Family or Magenta Plus rate plan, and get a Samsung Galaxy Note10 for free (a $950 value) or  $950 off another Samsung Galaxy Note10+ (via monthly bill credits). To qualify, new customers must activate two new voice lines and existing customers must activate one new voice line on a T-Mobile ONE w/ ONE Plus Family or Magenta Plus rate plan..

                     

                    Hope it Helps and Goodluck , Looking forward on your upgarde =)

                     

                     

                    Thanks

                    1 of 1 people found this helpful
                    • yeahbuddy2575

                      I know Samsung and T Mobile are planning to get us the 5G version out by Q4 so around October-November. So my question or concern is, is the BOGO sale for the Note 10 + going to include the 5G version when it comes out? or is the sale still going to be around?

                      • edso

                        Kind of a rip-off by T-Mobile to require the plus plans now to get a discount. Noticed the same game with the IPhone XR promo currently running. So if I am satisfied with the regular “non-plus” plan it seems I am out for future deals from T-Mobile. Roughly I would pay an extra $50 -$70 a month for two years to get $950 back? Is this to help pay for the merger with Sprint?

                        • tmo_chris

                          yeahbuddy257 -- We don't have any information on that as of now

                           

                          edso We know that some of our older plans are pretty sweet deals and if changing plans to take advantage of a promotion would end up costing you more in the long run, I would definitely not recommend doing that.

                          • edso

                            Wasn’t talking about older vs new Plans. The only way to get a discount that has some significance is to be on T-Mobile plus “premium” plans (most expensive). This is a recent change  - unless you can show me otherwise - and will begin to alienate the largest percentage of your post-paid subscribers.

                            • airsushi

                              Hi All

                               

                              I was just curious what everyone thought.  What do you think the earliest shipping date will be for the Galaxy Note 10/10+?  In the past both Samsung and T-Mobile have a history shipping the pre-orders early. 

                               

                              I know there is no guarantee and that some of the shipping dates have already slipped to for the Aura Glow and Aura Blue but my date is still set for Aug 23rd for the 512 Aura Black version. 

                              • magenta9635029

                                Is There any truth to the rumor that Pre orders of certain colors of the Note 10 plus wont be shipped out till the 30th? Tech times posted that 2 days ago.

                                • tidbits

                                  magenta9635029 wrote:

                                   

                                  Is There any truth to the rumor that Pre orders of certain colors of the Note 10 plus wont be shipped out till the 30th? Tech times posted that 2 days ago.

                                  Carriers won't know until they have it in stock what they start with.  It has been this way for every preorder to date.  Apple and Samsung are notoriously known to fulfill their orders first before giving extras to carriers.  So it wouldn't surprise me if Samsung is delaying certain colors.

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