Hope this can help, Folow the link below after you log-in to your t-mobile accnt and it would give us an option to print details Either data,
message and calls.Many people like to have hard copies of their phone records, whether it's for personal reasons or to have records on file
for business purposes.
When I access my "My T-Mobile" account page, there's no "Usage" link on the menu to click on.
Thats strange, Thank you for informing us w/ this matter, may i know what device are we using when were logging-in to our t-mobile accnt?
If an app on your iPhone, iPad, iPod touch, Apple Watch, or Apple TV stops responding, follow these steps to get help.
Please follow the link for more info and further assistance it includes steps how to resolve related concern.
If prepaid doesn't have detailed billing then there would be no records , correct?
- Activate or change T-Mobile Prepaid service
- New to T-Mobile? Let's get started...
- Pay As You Go Gold Rewards
- Refill your prepaid account
- Reset your Prepaid PIN
- Self-service options in the automated call system
under Self-service we can have this options.
The automated call system takes payments, provides usage balances, and more. You can speak a short phrase or ask for a rep. Just dial 611 from your T-Mobile phone and you're there!
You can complete the following (and more!) in the automated call system by speaking key words like those listed below:
Recent account events
Change billing format
Change mobile number
Get billing cycle end date
Set up payment arrangement
Copy of my bill
Set up or change AutoPay
Suspend or restore
I know that these rigorous steps would take so much of your time, We ask for your cooperation so We my know if there is an issue w/ one of the options on Our self help (SSO).in order for us to resolved it right away.
- Clear Cache
- power cycle the phone
- If still insist please Uninstall and re-install the app.
- When using your Android device, you may occasionally run into issues where applications, including the Play Store,
run slowly, freeze, or otherwise stop working. Follow the steps below to troubleshoot these issues so you can get back
to enjoying your device.
you may also try to ff the steps here: Fix an installed Android app that isn't working - Android Help
and if its still does not work please get in touch w/ us;
Give us a call
Customer Care & Technical Support available 24/7
Wireless Postpaid TEX Support available 7 a.m -9 p.m. local time
From a T-Mobile phone: 611
From another phone: 1-877-746-0909
Hearing and speech impaired: +1-877-296-1018 (3 a.m. to 10 p.m. PT daily)
While roaming internationally: +1-505-998-3793
hopefully we can narrow down the root cause of it.
Thanks for the assistance.