All replies
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Re: Get to Know Your Customer Day Thread!
drnewcomb2 Jul 16, 2019 8:50 AM (in response to tmo_mike_c)- Member Since: Mar 9, 2014
1. Born in NW Florida.
2. Toss up between texting and surfing the web.
3. Toss up between free international data roaming and separating the phone purchase from the service*.
4. Uncarrier moves tend to be implemented in the billing system. So, what I'm considering wouldn't be "Uncarrier" in the traditional sense: HAPs to provide rural coverage.
*I think most people today are unaware of what a cancer on the industry 2-year service contracts really were. T-Mobile killed the tie-in between the phone purchase and the service. That's probably the best thing anyone's ever done for cellular service in the US.
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Re: Get to Know Your Customers Day Thread!
tmo_mike_c Jul 16, 2019 9:56 AM (in response to drnewcomb2)- Member Since: Jun 25, 2012
Thanks for jumping in drnewcomb2 .
I agree with the 2 year service agreement. Makes a lot more sense for customers and it's great.
Interesting suggestion for an Un-carrier move. Looks like some next-level tech!
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Re: Get to Know Your Customers Day Thread!
aiharkness Jul 17, 2019 3:57 AM (in response to tmo_mike_c)- Member Since: Aug 12, 2011
1 of 1 people found this helpful1- Florida
2- Communication (email, messaging, some phone), but also heavy on travel applications, and reading news
3- probably it is doing away with contacts, but also continuing to be lowest cost to customer but great service
4- I don’t know, maybe if mobile hotspot was not an extra cost, or maybe still at an extra cost but unlimited, that would make me happier
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Re: Get to Know Your Customers Day Thread!
tmo_mike_c Jul 17, 2019 8:42 AM (in response to aiharkness)- Member Since: Jun 25, 2012
Thanks for sharing your thoughts aiharkness !
Lower costs is a huge win for customers, so I agree that's great! Appreciate the suggestion for mobile hotspot data.
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Re: Get to Know Your Customers Day Thread!
aiharkness Jul 17, 2019 3:14 PM (in response to tmo_mike_c)- Member Since: Aug 12, 2011
Mike, it is my history, and others will have there’s, but I would bet I am paying the same in inflation-adjusted dollars for more service and capability than I was when I started with T-Mobile 20+ years ago. It is amazing.
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Re: Get to Know Your Customers Day Thread!
snn555 Jul 17, 2019 8:27 PM (in response to tmo_mike_c)- Member Since: May 3, 2017
1. That area in Phase 1 that never got activated in Nov 2018.
2. Everything
3. 20% hook up on the 2 for 100 promo.
4. Better trade in values and bogos for current customers with no line add.
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Re: Get to Know Your Customers Day Thread!
tmo_mike_c Jul 18, 2019 8:20 AM (in response to snn555)- Member Since: Jun 25, 2012
We appreciate you posting here snn555 . Thanks for the feedback on trade-in's and BOGOS.
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Re: Get to Know Your Customers Day Thread!
snn555 Jul 18, 2019 2:33 PM (in response to tmo_mike_c)- Member Since: May 3, 2017
Some deals for single line users would have been great back then. But I'm pretty sure I couldn't have gotten what I've got for just $40 a month like I do now with the 2 for 80. However it would also be nice if there were some device deals for not just single line users but any single user on any multiple line.
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Re: Get to Know Your Customers Day Thread!
sweetpeach Jul 18, 2019 3:08 PM (in response to snn555)- Member Since: Dec 21, 2011
1. DFW
2. My phone is my portable laptop !
3. That would be challenging ALL the other carriers to reduce their ridiculous prices just to compete with T-mobile!
4. Surprise me! You're SOOOO good at it!
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Re: Get to Know Your Customers Day Thread!
smplyunprdctble Jul 18, 2019 9:58 AM (in response to tmo_mike_c)- Member Since: Jul 15, 2011
1. Depends on "from" -- I grew up in SC, spent eight "important" years in MA (final two of high school in Western Mass, four years of college in the Boston area, then two working), and I've been in the Atlanta area for 18 years now. Guess that technically makes Atlanta "home" since I've lived here more than any other location.
2. Just about everything. Though, I've learned how to "get around" things to use on my PC while at work -- like texting using Google Messages's web interface. Easier to hide than if my boss sees me staring at my phone. Though, I don't do much video streaming on it. I prefer to NOT focus on a tiny screen near my face.
3. Probably was getting rid of contracts. That's been a big thing that everyone hated. Want to change your plan? Great, here's another two years onto your sentence. Want a new phone? Awesome, here's another two year sentence. It was designed quite well to keep people "stuck" to a carrier. Sure, EIP is another form of "contract" (the new "early termination fee" is "you have to pay off EIP"), but, it's better when you want control. This also separated "device" from "service", making it better for those of us who buy phones elsewhere.
4. This definitely would be some cool deals for single-line folks. There's a lot of great BOGO deals, or "add-a-line and get this deal", but, they all ignore those of us who are single and not wanting to bring outside-the-house family members on our plans in the fear they'll be moochers. Single lines are a premium for revenue compared to multi-line - there should be deals for single line folks (without a requirement of add-a-line) instead of making them feel like nobody cares about them.
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Re: Get to Know Your Customers Day Thread!
tidbits Jul 18, 2019 3:40 PM (in response to tmo_mike_c)- Member Since: Jul 15, 2011
1. Where are you from?
Pearl City, Hawaii
2. What do you use your phone for most?Uhm Currently S10+, OnePlus 7 Pro, Pixel 3, iPhone XS. Adding Note 10 later this year. Yes I actively use them all.
3. What's your favorite Un-carrier move?Separating service contracts from service. Means I can BYOB and save money.
4. What's your fantasy Un-carrier move?
Having their aggregation, RCS(Universal Profile X.X updated) completely available to all unlocked devices. Some devices I want to buy I don't simply because I lose out on a lot
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Re: Get to Know Your Customers Day Thread!
snn555 Jul 18, 2019 7:21 PM (in response to tidbits)- Member Since: May 3, 2017
Second that RCS feature.
The known issue with the Tmo OP 6T RCS is pathetic.
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Re: Get to Know Your Customers Day Thread!
drnewcomb2 Jul 19, 2019 3:34 AM (in response to tmo_mike_c)- Member Since: Mar 9, 2014
One of the most "carrier" things that T-Mobile has done is to implement mandatory DCF. It would be a very "uncarrier" thing to make it optional.
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Re: Get to Know Your Customers Day Thread!
crim101 Jul 20, 2019 7:35 AM (in response to tmo_mike_c)- Member Since: Sep 28, 2018
Hi all,
Originally from the Bronx to upstate New York to retirement to North Carolina.
I use my phone for calls, texts, reading, mail, its my little hand held computer.
I love the unlimited but I don't know what DCF is. I am sure someone will be kind enough
to enlighten me. I think the Veterans Plan is fab. Its my favorite
Unfavorite while in Chicargo I couldnt use my phone. I could only use it in the hotel.
Stopped at a T-Mobile store and still couldnt get service. This was two years ago.
While in NY this past June couldnt use my phone except at my friends house. They live in Millerton, NY.
I was told that there is no service. No cell phone tower for T-Mobile. Went to another T shop and they putmy phone into roaming
and I was able to use it without it costing me.
Over all though I love the service
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Re: Get to Know Your Customers Day Thread!
drnewcomb2 Jul 20, 2019 9:00 AM (in response to crim101)- Member Since: Mar 9, 2014
DCF = "Default Conditional Forwarding" (a.k.a. "The customers are all idiots mode") The inability to turn off conditional forwarding.
Your problem is probably related to your phone. What phone are you using?
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Re: Get to Know Your Customers Day Thread!
crim101 Jul 30, 2019 5:15 PM (in response to drnewcomb2)- Member Since: Sep 28, 2018
Hi Doc,
Thanks fo letting me know. Galaxy 8S+. Half the time people can't hear me either.
Jo
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Re: Get to Know Your Customers Day Thread!
snn555 Jul 30, 2019 5:42 PM (in response to crim101)- Member Since: May 3, 2017
Wrong thread entirely.
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Re: Get to Know Your Customers Day Thread!
tmo_mike_c Jul 22, 2019 8:48 AM (in response to crim101)- Member Since: Jun 25, 2012
Thanks for telling us your story crim101 ! Happy to hear you're lovin' the service and you're taking advantage of the Veteran plan.
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Re: Get to Know Your Customers Day Thread!
dantrhodes Jul 23, 2019 2:19 PM (in response to tmo_mike_c)- Member Since: Jul 23, 2019
1. Where are you from?
Chicago Illinois Specifically Arlington Hts Illinois
2. What do you use your phone for most?Work
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Re: Get to Know Your Customers Day Thread!
syaoran Jul 24, 2019 3:51 AM (in response to tmo_mike_c)- Member Since: Oct 28, 2018
1. Mississauga, Ontario, Canada but live in Hampton, VA.
2. Xiaomi Mi MIX 3: It isn't perfect but the slider is awesome!
3. I don't think this is an Uncarrier move but the Sidekicks truly were something unique that no other carrier in the States offered.
4. Give us a new T-Mobile Sidekick!
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Re: Get to Know Your Customers Day Thread!
magenta9408420 Jul 24, 2019 5:06 AM (in response to tmo_mike_c)- Member Since: Jul 24, 2019
Hey I’m Tisha
from Cedar Rapids Iowa
I use my phone for research and staying in touch with friends and family
I love Tmobile they have been the most amazing company I’ve ever worked with
they are amazing at customer service and really care about us as customers so glad I switched !!!
Thanks so much also to the team that has the Iowa contract
they truly are one of a kind
have a great week and stay cool and hydrated
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Re: Get to Know Your Customers Day Thread!
tmo_mike_c Jul 24, 2019 8:23 AM (in response to tmo_mike_c)- Member Since: Jun 25, 2012
Thanks for jumping in dantrhodes and syaoran . I checked out that Xiaomi Mi MIX 3 and it's pretty slick lookin'. Thinking about that Sidekick takes me down memory lane. Loved that phone!
We appreciate you joining in too magenta9408420 ! That's awesome you made the switch and you've had great customer service! That means a lot to us!