T-Mobile account creation

prazy
prazy Jul 14, 2019 12:54 PM
  • Member Since: Jul 7, 2019

    I have a SyncUP drive and installed the app as well but it does not show the total data usage and neither the router config page (192.168.0.1), so how can I keep track of the total data usage? also, with SyncUP drive phone number I couldn't setup an account as verification PIN goes to the syncup drive number and there isn't a way to retrieve it.  This restricts me from viewing my monthly bill, data usage/cap for the month and to reach out T-Mobile CSR through chat. Is there a solution to it?

    • 1503 Views
    • 6 Replies
    • Latest reply on Jul 18, 2019 7:08 AM by prazy

      All replies

      • tmo_chris

        Re: T-Mobile account creation

        tmo_chris Jul 16, 2019 9:02 AM (in response to prazy)
        • Member Since: Nov 19, 2011

        Hey prazy

         

        We are going to need to get you set up with a TMo ID with your email address in order to get you access to your online account. Please give us another call when you have a moment and let them know you are needing access to your my.t-mobile account and you are unable to receive SMS on your syncup.

          • prazy

            Re: T-Mobile account creation

            prazy Jul 16, 2019 11:17 AM (in response to tmo_chris)
            • Member Since: Jul 7, 2019

            Hi Chris,

             

            Thanks for your response. I just spoke to two different customer care rep over the phone and both could not able to setup an account for SyncUp drive without a voice line. I spent almost an hour explaining how I was told it can be done through email. Is there a specific team or support person that I can reach out to? I'm sure T-Mobile will have have an option to view data usage and bill for syncup drive only customer.