All replies
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Re: T-Mobile account creation
tmo_chris Jul 16, 2019 9:02 AM (in response to prazy)- Member Since: Nov 19, 2011
Hey prazy
We are going to need to get you set up with a TMo ID with your email address in order to get you access to your online account. Please give us another call when you have a moment and let them know you are needing access to your my.t-mobile account and you are unable to receive SMS on your syncup.
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Re: T-Mobile account creation
prazy Jul 16, 2019 11:17 AM (in response to tmo_chris)- Member Since: Jul 7, 2019
Hi Chris,
Thanks for your response. I just spoke to two different customer care rep over the phone and both could not able to setup an account for SyncUp drive without a voice line. I spent almost an hour explaining how I was told it can be done through email. Is there a specific team or support person that I can reach out to? I'm sure T-Mobile will have have an option to view data usage and bill for syncup drive only customer.
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Re: T-Mobile account creation
tmo_chris Jul 17, 2019 7:38 AM (in response to prazy)- Member Since: Nov 19, 2011
I am so sorry for the hassle Do you know anyone with a T-Mobile phone you can pop the SIM card into for just a moment o you can receive that code? If not, please visit a T-Mobile store and they can assist you with putting your SIM into a device to receive that code. The codes are temporary so you will want to complete your account setup while you are still there at the store to ensure the code does not expire.
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Re: T-Mobile account creation
prazy Jul 17, 2019 9:03 AM (in response to tmo_chris)- Member Since: Jul 7, 2019
I did visit T-Mobile store and they could not able to find a solution. And, I have the SyncUP drive 2 which has eSIM so popping sim out was not an option. but I did end up creating an account successfully by posting the question in reddit and a T-Mobile employee helped me out.
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Re: T-Mobile account creation
tmo_chris Jul 17, 2019 2:51 PM (in response to prazy)- Member Since: Nov 19, 2011
Ahhh okay! That is great news! Can you pop a link to that reddit post here?
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Re: T-Mobile account creation
prazy Jul 18, 2019 7:08 AM (in response to tmo_chris)- Member Since: Jul 7, 2019
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